• Proofread doctor’ notes and fax out to referring/family physicians and ensure all requiring post-procedure tasks are completed.• Interview patients for case history prior to appointments.• Schedule and coordinate appointments proficiently in accordance with the clinic’s protocols.• Assist patients with initial paperwork and registration.• Ensure patient comprehension related to their procedural preparations.• Update and maintain patients’ health records accurately using EMR.• Filing medical documents received via email and fax.• OHIP billings; use medical software to secure all transactions and maintain payment records.• Answer patients’ queries and ensure quality customer service.• Collaborate with doctors and nurses to support day-to-day operations.• Manage referrals and prescription-related tasks.• Contribute to the quality improvement processes of the clinic.

• Responded to phone calls and emails regarding general inquiries and bookings with compassion and professionalism in a timely manner.• Scheduled customers’ appointments for vaccine.• Provided consistent customer service while assisting with troubleshooting and resolving technical issues.• Updated and maintained database records to improve efficiency and clinic flow.• Utilized advanced computer and multi-tasking skills to manage data entry on multiple systems.• Handled approximately 100 outbound calls for rescheduling when required.

• Scheduled installation/repair/service call orders.• Collected information from customers to prepare for production and arranged for delivery and installation.• Shipped materials within Canada and to the U.S.• Maintained efficient flow of information between different departments in the company, external resources, the installers and the customers.• Issued BOLs and warranty letters to customers.• Worked on quotes and process payments for installation/repair orders.• Other related paperwork.

• Supported in website administration and customer’s engagement programs which included preparing documents for reviews and archiving data.• Drafted correspondence for warranty/photo rebate confirmation and trade applications e-mails.• Mailed out brochures to clients and trade packages to commercial customers.• Proposed design ideas for continuous improvement and updated lookbook and brochure. • Assisted with other business administration activities which involved processing payments, making reservations and appointments.• Reported weekly traffic to the social media pages and customer’s review.• Ordered inventory and office supplies.• Created contents for social media platforms including Instagram, Facebook, Pinterest, and Twitter.• Communicated with other departments, suppliers, and other stakeholders to maintain efficient flow of information.

• Assisted faculty in Project Schedule Management class by supporting students with assignments

• Scheduled logically and impartially classes for 50 Vietnamese and expat teachers, and 60 teacher's assistants (TAs) based on provided availability.• Communicated effectively and negotiated with teachers and TAs in terms of working hours and class levels.• Prepared and checked teaching aids and materials frequently to ensure the teaching quality was met.• Prepared quizzes and tests prior to class to save time for teachers, course syllabus and class folder for each new class.• Resolved problems such as teacher's arriving late for class, malfunction of machinery (photocopier, printer, projector, computer, etc.), and emergencies such as physical injuries to students in a timely manner.• Arranged monthly and occasional meetings for the TQM and teachers/TAs with adequate documents and refreshment.• Ensured different hourly rates of teachers and TAs were accurate according to class levels, and issued advanced cheques to teachers when needed.• Ensured teaching quality was met by collecting surveys and weekly feedbacks from both teachers and students of about 220 classes and forwarding the information to responsible departments.• Ordered books, stationery, and other teaching aids sufficiently for the campus' smooth operation.

• Assisted teacher in class activities and management• Kept class disciplined and mentored students in need