Thao Nguyen Email & Phone Number

Toronto, ON, CA

Greater Toronto Area, Canada

• Proofread doctor’ notes and fax out to referring/family physicians and ensure all requiring post-procedure tasks are completed.
• Interview patients for case history prior to appointments.
• Schedule and coordinate appointments proficiently in accordance with the clinic’s protocols.
• Assist patients with initial paperwork and registration.
• Ensure patient comprehension related to their procedural preparations.
• Update and maintain patients’ health records accurately using EMR.

Toronto, Ontario, Canada

• Responded to phone calls and emails regarding general inquiries and bookings with compassion and professionalism in a timely manner.
• Scheduled customers’ appointments for vaccine.
• Provided consistent customer service while assisting with troubleshooting and resolving technical issues.
• Updated and maintained database records to improve efficiency and clinic flow.
• Utilized advanced computer and multi-tasking skills to manage data entry on multiple systems.
• Handled approximately 100 outbound calls for rescheduling when required.

Toronto, Ontario, Canada

• Scheduled installation/repair/service call orders.
• Collected information from customers to prepare for production and arranged for delivery and installation.
• Shipped materials within Canada and to the U.S.
• Maintained efficient flow of information between different departments in the company, external resources, the installers and the customers.
• Issued BOLs and warranty letters to customers.
• Worked on quotes and process payments for installation/repair orders.

Toronto, Ontario, Canada

• Supported in website administration and customer’s engagement programs which included preparing documents for reviews and archiving data.
• Drafted correspondence for warranty/photo rebate confirmation and trade applications e-mails.
• Mailed out brochures to clients and trade packages to commercial customers.
• Proposed design ideas for continuous improvement and updated lookbook and brochure.
• Assisted with other business administration activities which involved processing payments, making reservations and appointments.
• Reported weekly traffic to the social media pages and customer’s review.

Peterborough, Ontario, Canada

• Assisted faculty in Project Schedule Management class by supporting students with assignments

Ho Chi Minh City, Vietnam

• Scheduled logically and impartially classes for 50 Vietnamese and expat teachers, and 60 teacher's assistants (TAs) based on provided availability.
• Communicated effectively and negotiated with teachers and TAs in terms of working hours and class levels.
• Prepared and checked teaching aids and materials frequently to ensure the teaching quality was met.
• Prepared quizzes and tests prior to class to save time for teachers, course syllabus and class folder for each new class.
• Resolved problems such as teacher's arriving late for class, malfunction of machinery (photocopier, printer, projector, computer, etc.), and emergencies such as physical injuries to students in a timely manner.
• Arranged monthly and occasional meetings for the TQM and teachers/TAs with adequate documents and refreshment.

Ho Chi Minh City, Vietnam

• Assisted teacher in class activities and management
• Kept class disciplined and mentored students in need

Post-Graduate Certificate, International Business, 4.2/4.5

Activities and Societies: Global Capstone Project Courses: • Research Methods for Trade and Development • International Marketing • Global.

Post-Graduate Certificate, Project Management, 3.8/4

Activities and Societies: Member of Fleming's Speaking Club • Courses other than Project Management: Leadership & Management, Corporate.

Bachelor Of Arts - Ba, English For Business And Tourism, 3.5/4

Activities and Societies: Member of SGU English