Thao Phan Email & Phone Number

Toronto, Ontario, Canada

Laurentian Bank is a diversified financial services provider and help customers improve their financial health.Duties included:• Perform various clearing and settlement tasks such as EFT, and wire payments, cheque issuance, and cheque deposit. Ensure all cheque amounts are entered correctly through bookkeeping entries• Manage, respond to, and process requests received through the internal business unites such as issues/ cancel EFT, cheque, etc.• Perform various journal entries and money movement transactions.• Complete daily workload includes daily balancing, cash flow analysis, Fundserv (A$M), (N$M) payment within strict timeframes set by Laurentian Bank• Investigate of discrepancies for Investment Loan or Cannex Wires, Trade Settlement of Institutional • Solve complex issues and problems on timely manner using accounting knowledge. Review and record daily deposits and returned items• Complete “Transfer out” request that flow through the Account Transfer Online Notification (ATON) system via CDS by initiating the request on ATON. • Analyse start-of-day cash positions within various banking accounts to ensure there is enough cash to support all expected debits.• Submit recommendations and provide feedback to improve work processes to the supervisor• Building and recognizing business relationships within the department, the division, the company, external clients and partners.

Toronto, Ontario, Canada

Canadian Tire Willowdale is the biggest store in Toronto, and located on Bayview street. The store offers a numerous amount of merchandise and welcomes a wide range of customers. Duties included:Assisting supervisor to train new team member and assure them comply with all store policies and procedures * Handling questions and answering customers’ concerns via telephone calls and in the store* Processing returns or exchanges marchandises for customers* Handling the POS system transactions including credit, debit, cheque, cash and gift cards.* Ensuring displays are visually appealing and merchandised effectively* Helping customers stay informed about store promotions, sales, reward programs, and return/ exchange policies. * Ordering some products as chips and candies to be filled properly* Utilizing sales techniques, and product knowledge to provide customers with the right products* Performing other duties as assigned

Toronto, Ontario, Canada

I held a variety of roles while learning fine dining standards in this 100 seat, student run bistro. Serves a wide range of guests including students, senior administrators, instructors and business leaders. Duties includes:• Leading a team of 20 people, as the Manager of the day and the Assistant Manager • Solving guests' requests and questions• Recommending food and wine pairings• Ensuring overall guest satisfaction• Greeting guests• Using POS - Silverware, Micros• Using PMS - Opera

Tim Horton is a prefect place to provide great tasting, freshly brewed coffee. Duties included:• Help the supervisor to train new people• Serve the guests with the good standard of customer service• Answer the guests' questions and deal with guests' problem

Diploma, Hospitality - Hotel & Restaurant Operations Management

The Humber Institute of Technology and Advanced Learning is known as Humber College, Humber has three main campuses such as North Campus.

Bachelor'S Degree, Finance And Banking, 3.2/4

Academy of Policy and Development is a public university in Viet Nam. It has seven major programs such as Economics, State Management.