Thao Doan Email & Phone Number

Ho Chi Minh City, Vietnam

- Participate in the development, execution, management and implementation of complex analytical score projects.- Analyze data to identify early warning signals (Productivity, efficiency & effectiveness) and proactively provide feedback in order to take corrective actions.

- Designed and constructed a comprehensive Data Mart specializing in Risk and Portfolio Management.- Monitoring bad debt categories to inform decision-making and formulate strategies for preventing bad debt.- Conduct data analysis to detect early warning indicators related to team productivity and operational efficiency, and offer proactive feedback for prompt corrective measures.

- Design the Machine Learning model framework for Customer churn prediction.- Designed and built a customer segmentation model, incorporating clustering and classification algorithms to identify distinct customer segments.- Optimize marketing campaigns by identifying key performance drivers and shows improvements.

In-charge Offline Payment project called Scan code and Quick Pay in MoMo app.- Work closely with engineers to design and implement architecturally solutions in an Agile manner, communicating constantly, iterating quickly, and shipping frequently.- Work with business users to analyze the needs and align product roadmap to strategic goals.- Define product vision, roadmap, and growth opportunities.- Perform usability studies with users: ask questions, gather data, and analyze data.