Thao D. Hoang Email & Phone Number

San Jose, California, United States

Social Services Agency - Office of Contracts Management• Conduct systems and analytical studies on organization, procedures, budgetary requirements, and human resources management; • Perform cost studies, conduct surveys, and conduct feasibility studies by collecting, tabulating and analyzing a wide variety of data using appropriate statistical methods to determine trends, cycles, and underlying factors; • Gather data and analyze information, and prepare reports outlining methodology, analysis recommendations related to administrative, fiscal, organizational, human resources and management issues; • Interview and consult with departmental officials and employees, representatives from other organizations and groups, and the general public to give and/or secure necessary information; • Analyze programmatic practices and procedures and makes recommendations for organizational, operational, policy, and procedural improvements; • Develop, summarize, and maintain administrative and fiscal records; • Develop and analyze quantitative data for management control and evaluation purposes; • Prepare and present a variety of budgetary, informational and statistical reports; • Negotiate and monitor contracts; ensure compliance with contract provisions; coordinate with service providers in the delivery of contract requirements;• Prepare and participates in RFP process, write grant proposals, reports, program documentation, policies, procedures and other written materials.

San Jose, California, United States

Social Services Agency - Office of Contracts Management• Conducted nalytical studies on organization, procedures, budgetary requirements, human resources management and other related management functions; • Assisted with or performs cost studies, conducts surveys, and conducts feasibility studies by collecting, tabulating and analyzing a wide variety of data using appropriate statistical methods to determine trends, cycles, and underlying factors; • Gathered data, analyzes information, and prepares reports outlining methodology, analysis and recommendations related to administrative, fiscal, organizational, human resources and management issues; • Interviewed and consulted with departmental officials and employees, representatives from other organizations and groups, and the general public to give and/or secure necessary information; • Analyzed programmatic practices and procedures and makes recommendations for organizational, operational, policy, and procedural improvements; and • Conducted needs analysis, feasibility studies, and evaluations for assigned projects and programs.

United States

Office of the District Attorney• Collected, compiled, and prepared documents responsive to subpoenas and requested under the California Public Records Act (CPRA).• Drafted and prepared various legal documents, correspondence, and reports.• Collected, organized, and summarized a wide variety of documents, information, materials, reports, and evidence.• Interviewed clients, witnesses, and others.• Drafted subpoenas, written discovery, and pleadings.• Researched, compiled, studied, evaluated, and summarized laws, court decisions, and other legal authorities for use in the preparation of cases, appeals, opinions, motions, pleadings, petitions, interrogatories, briefs, declarations, judgments, laws, ordinances, resolutions, regulations, policies, and other legal actions and documents.• Performed legal research under the direction of an attorney; identified issues relevant to the subject.• Analyzed and evaluated information and documentation; prepared and communicated responses to such information.• Assisted attorneys in preparing pleadings and motions; checked legal citations; and drafted declarations and related documents.• Organized, indexed, and summarized motion/trial binders, evidence, and research results, including reviewing opinions, testimony, and other documents or reports relevant to the matter; and prepared exhibits.• Logged and tracked cases to ensure that timelines are met.• Arranged for the presence of witnesses for deposition, trial, or other legal proceedings; assisted attorneys with preparing witnesses for testimony; and reviewed and summarized witness statements and depositions.• Filed legal documents with court or other adjudicative bodies, and delivered materials regarding ongoing cases.• Maintained confidentiality consistent with ethical obligations, attorney-client privilege, and attorney work product protections.

San Jose, California, United States

Public Health Department• Worked with established community agencies and groups to identify unmet needs of designated populations in the area served; assist in planning services to meet those needs and avoid duplication of services.• Provided information to agencies and groups which represent the community on COVID-19 programs and services of the department and other agencies.• Through outreach activities, partnered with community and neighborhood groups and provided them with COVID-19 and violence prevention education and information.• Referred individuals and groups to appropriate support agencies as needed.• Developed and maintained cooperative working relationships with all community agencies and groups.• Collected data through field documentation and other methods to identify specific needs of populations and communities.• Met regularly with supervisor, attended staff meetings and in-service meetings.• Prepared written reports and recommendations on public outreach activities.• Assisted and facilitated scheduling and registration of clients for COVID-19 related services.• Organized, assisted and/or participated in a variety of workshops and conferences for the purpose of providing education and information on services available.

San Jose, California, United States

Office of the District Attorney• Conducted client interviews, at a safe location outside of the office, if necessary, to elicit personal information, assess clients' needs, and promptly take appropriate action.• Developed and maintained the confidence and cooperation of individuals from diverse circumstances and ethnic backgrounds.• Explained the criminal justice process, penal codes, and basic sentencing structure to clients.• Assisted clients in completing required applications; aided in resolving inconsistencies or omissions of required information; made contacts on behalf of clients.• Researched, developed, and referred clients to relevant community and State resources.• Arranged emergency assistance and provided follow-up counseling to ensure victims' immediate needs were met.• Maintained clear and concise case notes, documenting all contacts, correspondence, and pertinent information.• Established and maintained working relationships with law enforcement and other community-based resource agencies, and coordinateed with partner agencies to provide outreach services.• Communicated with caregivers, family members, or other parties of interest to secure or disseminate information.• Incorporated information from relevant Federal, State, and local laws, policies, and procedures to develop and practice timely, accurate filing management while maintaining a large caseload.• Assisted clients in the preparation of victim impact statements and by providing notification of their case status and disposition.• Explained the criminal justice system/court process in lay terms to clients.• Accompanied clients to court hearings and trials.

• Received, examined, and processed legal documents for conformance to legal requirements and sufficiency of information related to court proceedings;• Affixed seals and stamps to endorse, certify, and/or file documents;• Reviewed and processed cases to ensure proper legal documentation and initiated needed action or correction;• Performed data entry, retrieval, research using an automated court information system;• Assisted the public, Court, and other agencies at the counter, via e-filing, and on the telephone;• Received and accounted for fines, fees, payments or deposits;• Issued receipts and balance assigned cash drawer;• Retrieved and delivered files and documents to Court or appropriate parties;• Assisted individuals in locating materials and information;• Set court dates and hearings; and• Maintained court records, files, and exhibits.

Santa Clara

• Analyzed case documents, developed case strategies and prepared immigration applications for filing with the appropriate government agency;• Understood procedural and processing requirements for various types of non-immigrant and immigrant visa petitions and applications (e.g. H-1B, PERM, I-140/I-130, Consular Processing and AOS);• Drafted petitions, applications and specialized support letters detailing eligibility for visa classification and other immigration benefits;• Filed documents with government agencies and internally;• Maintained case management system (e.g. case preparation, filing, maintaining legal records and billing, etc.) as well as client contact information;• Interfaced regularly with corporate representatives and foreign nationals regarding case processing progress and/or issues; and• Worked closely in a team environment, providing updates, addressing setbacks to improve productivity while building knowledge of immigration laws, case management and client processes.

San Jose

• Managed all client files by (i) opening and closing cases, (ii) data entering, (iii) updating case notifications, (iv) file tracking, and (v) filing;• Assisted attorneys with case works such as translation, interpretation, bilingual intake (English and Vietnamese), and drafting client’s declaration;• Maintained a professional level of customer services at the front desk by (i) answering multiple phone lines, (ii) providing general information and assistance to clients, and (iii) directing clients to intake workers or to the assigned attorneys;• Participated in Community Education presentations and Housing Clinics as an interpreter;• Coordinated with schools and/or non-profit organizations to schedule Community Education presentations;• Assisted Executive Director, attorneys and program advisors in various special projects;• Managed office supply stock and maintained a sufficient inventory of all resource materials; and• In-house interpreter and translator (English and Vietnamese).

Vietnam

• Managed key client accounts, including following up with current clients to maintain good and productive relationships as well as actively acquiring new and/or potential clients;• Assisted Sales & Marketing Director to create new media products and/or deploy current media products as well as to develop or improve sales contracts;• Fundraised barter deals and/or SM campaigns;• Monitored market activity and quoted pricing to maintain healthy profit margins;• Analyzed business performance in conjunction with site management to identify areas for business improvement; and• Trained and provided continuous coaching to sales representatives and administrative staffs.

Saigon

- Developed, managed and monitored strategic S&M plans for the corporate and project.- Managed and maintained relationships with media, local authorities, and agencies.- Maintained good relationships with current partners and/or investors.- Explored new connections with potential investors and/or buyers.- Trained and provided continuous coaching to marketing and administrative staffs.

Saigon

• Developed strategic marketing plans for Sales Department;• Managed clients’ accounts, including (i) planning marketing strategies, (ii) monitoring and evaluating marketing activities, and (iii) implementing events/press conferences/exhibitions, etc.;• Compared agency and vendor marketing expenses against established budgets;• Developed partnerships with local businesses to secure third party promotions;• Cultivated and managed relationships with key clients, vendors and community partners;• Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials; and• Trained and provided continuous coaching to

Saigon

• Assisted in marketing activities in both above and below-the-line;• Assisted in customer relationship management including customer consultation and complaint management;• Assisted in partner support, including liaison with travel agents and schools in Singapore to organize events and/or familiarization trip for the prospects;• Assisted in collaboration with designers and the editorial team on marketing materials;• In-house MC for events/meetings; and• Brochure and collateral management.

Saigon

• Managed sales & after-sale services; • Assisted in event organizations; and • Office management.

Master’S Degree, Marketing

Graduate Diploma, Marketing

Bachelor Of Arts (Ba), English Language And Literature, General

Major subjects: Semantics, American literature, Interpretation & Translation