Thao Douglas Email & Phone Number

Toronto, Ontario, Canada

Technical Project/Product Management hybrid working with enterprise-level clients on TELUS Health's Pharmacy Solutions portfolio.

Toronto, Ontario, Canada

Senior Product Manager for TELUS Connected Health. Building a patient experience that leverages connected devices, intelligent IoT, AI, sensors, wearables, and 5G to give providers real-time health data access, and connect healthcare professionals to better orchestrate workflows and respond in a real-time, intelligent manner.

Vancouver, British Columbia, Canada

Leading Intelerad's strategic partnership program, adding value and driving innovation in our world-leading medical imaging solutions. Seeking out and developing new partnerships in the medical imaging market.

Vancouver, British Columbia, Canada

Product Manager / Owner for TELUS Health Exchange eServices - building a digital platform that enables collaboration and the exchange of healthcare information via APIs and system integration - focus on MedDialog, TELUS Health's secure provider messaging solution.

Vancouver, Canada Area

Account Manager for TELUS Health EMR customers, focused on expanding the TELUS PureFibre network to physicians and pharmacies to improve patient outcomes through improved connectivity.

Vancouver, Bc

Escalation Manager for Canada's largest Electronic Medical Record (EMR) software & services vendor. I manage TELUS Health's end to end customer escalation process, acting as the primary interface between escalated clients and TELUS. I proactively manage activities supporting the resolution of complex client escalations – ensuring that a high level of client satisfaction is maintained and that TELUS’ support of these clients continuously improves. I help influence overall customer satisfaction by ensuring that service expectations are met, relationships recovered, and key lessons are taught back to ensure continuous learning and improvement.

Vancouver, Bc

Software Support Analyst for Canada's largest Electronic Medical Record (EMR) software & services vendor - TELUS Health on the Med Access EMR platform. TELUS Health services and software link physicians, allied health providers, hospitals, & provincial information systems (e.g., labs) with secure encrypted data for improved practice & clinical management.

Kelowna, Bc

Provided knowledgeable technical support and troubleshooting guidance pertaining to network, Internet, cable, digital phone, and TV/PVR systems. Worked to educate customers in realizing the full benefit of their Shaw products, and elevated customer experiences.

Kamloops, Bc

In-store product sales to customers and commercial clientele, diagnosed and assisted with technical support issues, designed and hosted group/individualApple product training sessions, maintained an active customer base. Achieved highest individual monthly sales targets on five occasions, received Apple Certified Specialist certification.