• Collaborated cross-functionally with other teams on pavement improvement initiatives, ad-hoc projects, and ensuring compliance with federal and Department regulations are met.• Improve operational efficiency by driving process improvement initiatives such as creating procedural guides on major operations and performing data steward duties.• Supported the program manager by assisting with daily duties and ongoing projects, including data analysis, creating slide decks for monthly meetings, taking minutes, and federally required operations.

• Aligned policies, procedures, and goals across the team to ensure consistent delivery of high-quality services, increasing customer satisfaction and team performance. • Ensured products and services exceeded company standards by monitoring production processes, assessing finished products, and implementing effective quality control measures. • Identified areas of opportunities and development resulting in improved productivity, efficiency, and performance of the team. • Coached and provided recommendations to team members on effectively solving complex problems and making informed decisions, resulting in improved problem-solving skills and increased ability to navigate challenging situations.

• Collaborated with a diverse team to deliver excellent service to hundreds of customers; involving effective communication, providing support as needed, and ensuring customers received prompt and courteous service. • Proactively identified and resolved bottlenecks by analyzing store needs and implementing process improvements that increased efficiency and reduced customer wait times. • Educated and updated customers on company policies, procedures, and new products, providing them with the information and support needed to make informed decisions. • Partner of the Quarter: Q3 FY2021, Q3 FY2019

• Served as the first point of contact for partners and customer engineers requesting technical support.• Provided quality level-one technical support by analyzing symptoms, determining urgency, and providing a resolution to issues related to computer systems software, and hardware. • Recorded detailed documentation of the issues, troubleshooting steps, resolutions, dispatches, and escalations.

• Served as the primary point of contact for all initial inquiries regarding International Student Programs policies, procedures, applications, services, insurance, tuition, and more.• Performed a wide range of clerical duties, including data entry, receptionist, maintaining records, scheduling appointments, creating announcements, and operating a variety of office equipment. • Collaborated closely with 4 international student advisors, efficiently managing their calendars and assisting with projects, consistently delivering results within specific timeframes. • Independently managed the Highline Advising Tool, ensuring accurate recording and secure archiving of sensitive student information. • Trained new staff and international student workers in basic clerical duties, offering unwavering support and guidance as needed.