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Thao L. is listed as Operations Lead at Crimson Education at Crimson Education, a company with 550 employees, based in Ho Chi Minh City, Vietnam, Viet Nam. AeroLeads shows a matched LinkedIn profile for Thao L..
Thao L. previously worked as Operations Lead at Crimson Education and Senior Operations Advisor, Service Delivery at Crimson Education. Thao L. holds Bachelor Of Arts - Ba, Sociology, 3.94/4.0 from Bryn Mawr College.
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I care deeply about social justice and equity, and hope to contribute to the fight for LGBTQ+ and women's rights through what I do, be it reshaping hiring and office policies to create a welcoming environment for marginalized individuals at work or writing to touch the lives of those outside the community to raise awareness. I am interested in opportunities in the food and hospitality industry, in journalism, and in people management in pretty much every field.
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- Streamline global SOPs for Service Delivery team, resulting in a 50% increase in productivity- Manage Crimson’s global team of 10+ operations, training, and quality assurance advisors- Work closely with the Director of Customer Success to optimize customer experience at all stages of their journey- Launch various global projects in collaboration with the.
- Created, planned and reviewed service products to expand educational opportunities in various markets- Standardized and streamlined global client-facing initiatives, specifically reducing 100% efforts for NPS surveys- Built training decks and ran departmental quality control initiatives to ensure high efficiency across team
- Built from scratch and managed a team of 10 Customer Success Associates- Provided resolution to client escalations and helped retain revenue- Launched departmental initiatives to standardize student journey and provide high-quality learning resources
Ho Chi Minh City, Vietnam
- Monitor students and mentors’ performances and ensure client satisfaction with regular check-ins- Provide mentorship, training, and support to newly on-boarded Student Success Managers- Liaise internally and externally between students, families, and the consulting/mentoring teams to problem-solve clients’ concerns and inquiries- Create, plan, and review.
Ho Chi Minh City, Vietnam
- Assisted in strategizing, localizing, and executing marketing campaigns for local and regional event- Contacted sales leads, consulted clients as assigned, and performed sales automation (Salesforce)- Conducted local market research and compiled country-specific data about admissions processes
Ho Chi Minh City, Vietnam
Bryn Mawr, Pennsylvania, United States
- Managed, hired, and trained 150 student workers and supervisors- Promoted a more holistic hiring process to advance hiring equality and minority representation- Acted as a liaison between students, full-time staff, and managers inter- and intra-dining-units- Compiled and maintained correspondence with a mailing list of 160 students and upper-management.
Bryn Mawr, Pennsylvania, United States
- Trained and ran shifts of 2-8 student workers; conducted evaluations on workers’ performances- Promoted a fun, cooperative, and respectful work environment- Coordinated with full-time staff and improvised according to supply and demand- Led teams of selected workers to serve Estee Lauder, Philadelphia International Music Festival, etc.- Adapted skills to.
Bryn Mawr, Pennsylvania, United States
- Anticipated and fulfilled patrons’ needs in a timely manner- Prepared, served, and cleaned up food and drinks
Other employees you can reach at crimsoneducation.org. View company contacts for 550 employees →
Kacper Lecki
Colleague at Crimson Education
Warsaw, Mazowieckie, Poland, Poland
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RC
Ricky Canton
Colleague at Crimson Education
Lisbon, Lisbon, Portugal, Portugal
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MC
Mingqian Cui
Colleague at Crimson Education
Seven Hills, New South Wales, Australia, Australia
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TN
Thomas Nicolson
Colleague at Crimson Education
Brisbane, Queensland, Australia, Australia
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TL
Tyler Lynn
Colleague at Crimson Education
Barcelona, Catalonia, Spain, Spain
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AL
Aaron Law
Colleague at Crimson Education
Hong Kong, Hong Kong SAR, Hong Kong
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LA
Lan Anh Nguyen Vu
Colleague at Crimson Education
Vietnam, Viet Nam
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EF
Equanjana Fatah Sedono
Colleague at Crimson Education
Jakarta, Indonesia, Indonesia
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YB
Yifei Bai
Colleague at Crimson Education
Toronto, Ontario, Canada, Canada
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MK
Marisa-Rigal Katic
Colleague at Crimson Education
Port Melbourne, Victoria, Australia, Australia
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Activities and Societies: Vietnamese Student Association, Looney Tunes Bi-Co A capella, Midnight Gaiety
Activities and Societies: Glee Ams, English Performance Hanoi–Amsterdam High School is one of the four regional magnet schools in Hanoi.
Quick answers generated from the profile data available on this page.
Thao L. works for Crimson Education.
Thao L. is listed as Operations Lead at Crimson Education at Crimson Education.
Thao L. is based in Ho Chi Minh City, Vietnam, Viet Nam while working with Crimson Education.
Thao L. has worked for Crimson Education, E.Time English, Hiểu, and Bryn Mawr College.
Thao L.'s colleagues at Crimson Education include Kacper Lecki, Ricky Canton, Mingqian Cui, Thomas Nicolson, and Tyler Lynn.
You can use AeroLeads to view verified contact signals for Thao L. at Crimson Education, including work email, phone, and LinkedIn data when available.
Thao L. holds Bachelor Of Arts - Ba, Sociology, 3.94/4.0 from Bryn Mawr College.
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