Thao Nguyen Email & Phone Number

Manchester, England, United Kingdom

- Liaise with employers to set apprentices up on the Apprenticeship Service;- Ensure all contracts and paperwork with clients are up to date;- Supporting data integrity & quality through the use of FIS, PDSAT and the FRMs to clean the data;- Support monthly ILR data submissions to the ESFA;- Support internal audits to ensure there is a complete evidence pack in place for learners, in line with the apprenticeship funding rules;- Financial consolidation to pennies between PICS report and PFR;- Support business growth through transformation and digital projects utilising technology and office suite to automate and save admin time and minimise human errors;ACHIEVEMENTS:- Number of Dlocks per month consistently under 5 with on average more than 100 new starts a month;- Created a solution that sends contracts with a click of a button and all signed contracts are automatically saved on the system;- Created live and interactive PowerBI report that tracks all aspects of learners' apprenticeship including OTJ and Progress. It also tracks coaches' workload and KPI;- Created a solution that automatically sends reminders to learners behind on progress once a week at a certain time.- Created a Sharepoint chatbot that produces generative answers based on given websites.

Manchester, United Kingdom

• To support the maintenance of the exams timetable to ensure accurate and timely information is available for coaches and learners at all times, including informing learners of their exams, the allocation of invigilators and ensuring exams are carried out in accordance with standards;• Managing the resource requirements of examinations, including room bookings, specialistequipment and necessary paperwork and inputting the examination timetables onto the Academy’stimetabling system;• Responsible for administering end point assessment for all learners on apprenticeship standards, including liaising and building relationships with endpoint assessment organisations and be the key contact point within the Central Services team for EPA activity;• Recording and maintaining EPA relevant information, registering learners with EPAO and managing bookings for all EPA exams;

Manchester, United Kingdom

- Ensure new learners are logged in different systems in a timely and accurate manner and in compliance with funding rules for apprenticeship providers;- Monitor multiple online portals which provide data on learners' progress;- Complete accurate process and filing of learners' information and documentation;- Maintain reports and key data which involves updating multiple spreadsheets and creating meaningful reports using excel;- Liaise with specialist Awarding Bodies, and dealing with customer enquiries.

Ho Chi Minh City, Vietnam

- Manage Enterprise Europe Network Vietnam services including to give clients advice on agenda towards internalisation, potential partner search, publication and dissemination of client profiles and events on EEN platform, forum and social media;- The contact point for clients, other EEN network partners and local government associations;- Successfully built and manage Enterprise Europe Network Vietnam facebook page, creating and designing contents about business scenes, legal news/ processes in Europe and Vietnam;- Support the preparation and organization of trade missions and events;- Independently manage the EVBN Business Incubation and liaise with clients on all matters relating to it;- Handle all office management and secretarial tasks.Achievements:- Successfully organised logistics including accommodation, transportation, B2B meetings for a delegation of 19 European companies to Vietnam in 5 days;- Successfully recruited 5 European companies for EVBN events;- Personally handled B2B meetings for 3 European companies at EVBN's annual event in 2018 with each companies having on average 8 meetings with local importers;- All reach and interactions on Enterprise Europe Network Vietnam facebook page are organic and generated a few leads for business support services.

Ho Chi Minh

- Manage petty cash for HCM office, process cash payments upon full approvals and in accordance with closely defined procedures and timescales;- Maintain accurate records of all cash payments, including cash book management with proper budget line and filing of hard copies;- Check and review all related vouchers, invoices, receipts, documents to ensure accurateness and compliance with policies and procedures;- Overall office management and administrative tasks; - Support in workshops and meetings, provide translations.Achievements:- Successfully organise a trip for 200 Intel staff to the project site to plant 5,000 trees in the deforestation workplan;- Successfully organise a trip for 100 local school children to the project site to understand about biodiversity and organise drawing and writing competition for the students after the trip;- Support the successful individual fundraising events at multiple locations in Ho Chi Minh City to raise awareness about wildlife endangerment in Vietnam.

- In charge of the ILA Community Network including budget management, volunteers and volunteer coordinators management, fundraising events organisation, liaise with the shelters to purchase necessary items for disadvantaged children, supporting the children with school and vocational training; finding sponsorship;- Act as a contact point for all foreign donors, suppliers, associates, the shelter directors;- Organize and manage events for the students at ILA to raise their awareness to contribute to the community;- Manage employee wellness programs including team building activities, loyalty awards, birthdays...;- In charge of teachers welfare including obtaining visa and work permit.Achievements:- Found sponsors to help more than 20 disadvantaged children to continue their study. One finished university and found a good job;- Found sponsor to help a disabled girl at the orphanage to have her legs operated on so that she can walk again;- Successfully organise 2 big annual events and smaller monthly events;- The biggest event was attended by 200 pax and fundraised 3,000USD for the shelters.

Ho Chi Minh City

- Research on the Consumer Industries in Vietnam (Foods, Beverages, Tobacco, Tissue and Hygiene, Home Care, Retailing, Consumer Health, Beauty and Personal Care, Travel)- Reviewing and collecting information from secondary sources- Visiting retail stores to gather product information- Conducting trade interviews with different key players of the value chain: manufacturers, suppliers, distributors- Collecting and manipulating data points in order to build market sizes, brand participation, etc.- Analyzing quantitative and qualitative data / information - Hypothesis testing- Generating MS-Word text reports in English