Thao Pham, M.S. Email & Phone Number

San Diego, California, United States

- Conducted user interviews, usability testing, and contextual inquiries to gain insights into user needs. - Developed a structured workflow to systematically understand user behaviors, pain points, and preferences through extensive research.- Developed functional requirements for system development, outlining user needs, functionalities, and performance expectations.- Implemented comprehensive research plans, generating actionable recommendations for product improvements.

Moscow, Idaho, United States

Moscow, Idaho, United States

- Implemented lesson plans for a psychology lab, PSYC218 - Intro to Research in Behavioral Sciences- Delivered lectures online and in-person to undergraduate students- Initiated, facilitated, and moderated classroom discussions- Assessed students’ performance by grading homework assignments, quizzes, and exams

- Defined goals through research for a software-as-a-service (Saas) startup that designed a sports facility management app for business owners (B2B) and customers (B2C)- Analyzed and synthesized qualitative data to distill meaningful findings to enhance the design process- Utilized Microsoft Office 360 and G Suite to create visually dynamic reports and presented to stakeholders- Collaborated with a remote team of international researchers and designers via Slack, Asana, and Miro

Master Of Science - Ms, Experimental Psychology

Activities and Societies: Psi Chi International Honor SocietyEmphasis on human factors

Open University, Psychology

Bachelor Of Arts - Ba, Psychology

Activities and Societies: The National Society of Collegiate Scholars (NSCS), Multi-Cultural Student Council (MCSC), Vietnamese Students.

Study Abroad, Psychology