Thao Ta Email & Phone Number

San Jose, Ca, Us

San Francisco Bay Area

- Managing a team of Project Managers, Business Analysts, Project Coordinators and Technical Writers who are working on assignments at Global Security & People Operations at Meta. - Delivering excellent client experience with effective communication, timely reports (Weekly, MBR, QBR, etc) with SLAs/KPIs metric-driven data.- Managing project budgets, forecasts, and financial reporting, ensuring projects are delivered within budget and key deliverables are delivered within tight deadlines.- Providing program status updates, conducting risk assessments and developing mitigation plans to proactively address potential project risks- Actively hiring, training and mentoring team members.- Collaborating with multi cross functional teams (HR, Operations, Finance, Talent Acquisition) to manage key accounts and gaining new accounts through effective business development.

San Francisco Bay Area

- Developed and implemented service delivery processes to ensure high-quality service delivery and customer success- Building strong relationships with Clients and Stakeholders across different Department at Meta- Conducted regular service reviews with clients to ensure SLAs/KPIs were being met and to identify opportunities for improvement- Hiring, Onboarding, Training OP consultants

San Francisco Bay Area

- Specialized in placing Office Professionals Roles including Administration, Customer Service, Accounting and Human Resources. - Built Sales Database and maintaining meaningful connections to successfully assist staffing needs for 200+ companies in Silicon Valley. - Brought in new accounts, managed National Strategic Accounts- Actively interviewed and recruited talents for contract, contract to hire and direct hire positions as well as managing onboarding process, payrolls, employee benefits.

San Jose, Ca

• Qualified leads and generating 10-15 quality monthly referrals to Home Loan, Small Business associates and Financial Solution Advisor, leading to $2M+ average revenue monthly.• Created new accounts, servicing existing accounts and selling the optimal product to help clients achieve their financial goals.• Delivered “one-team” experience to maintain customer satisfaction at 95% on Bank of America Voices (survey system based on feedback from every customer who comes to the Financial Center).

Hanoi, Vietnam

• Planned and implemented digital marketing campaigns on Tripadvisor.com, Expedia.com, Booking.com and Social Media platforms to increase 40% in digital sales, cut 30% marketing cost. • Led the front desk team of 5 gaining 102% occupancy index in the holiday season (Dec to Apr).• Achieved client satisfaction rate of 94% and gained 1000+ reviews on digital platforms after leading cross-functional team to provide exceptional customer care service for 2000+ guests/month• Qualified 4-6 quality leads per day to Spa and Restaurants, resulting in a 20% increase in revenue within the first 90 days of starting in role.

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services

Business, Management, Marketing, And Related Support Services

Bachelor'S Degree, International Business/Trade/Commerce