Thao T. Email & Phone Number

Global

- Impresse is a part-time small online business I started during the pandemic; I sell merchandise, package orders, coordinate deliveries, and handle customer interactions and sales inquiries- I have received over 100 five-star reviews from satisfied customers since starting the business in 2021- Track business finances, including expenses and COGS, ensuring accurate records are maintained- Conduct garment inspections, implement inventory rotation, and source products from various locations- Manage social media accounts, develop strategies to enhance brand visibility, capture high-quality product photographs, and edit images to showcase inventory effectively

Pennsylvania, United States

Currently, I am interning for both the US IT Depot and the IT Asset Management team. - I track monthly asset reclamation efforts and monitor device returns- Investigate and confirm hardware asset disposition - Work with equipment vendor(s) to verify asset disposal records are accurate- Submit/create ticket incidents and requests as well as process tickets to completion- Prepare, image, and configure computers with software for business partners- Perform device data erasures- Basic hardware troubleshooting, perform minor device repairs, and file warranty claims- Assist with tracking/shipping of devices being sent out as well as process returns back into the depot

- As a full-time carrier and part-time supervisor, I handled escalated customer issues and resolutions through the ticketing system, maintained accurate records of mail deliveries, and completed necessary paperwork and reports- Ensured smooth day-to-day operations and monitored mail processing- Conducted regular safety inspections, promoted a culture of safety awareness amongst the team, and ensured safe and efficient delivery and collection of U.S. mail

- Provided daily support for phones and various devices, diagnosed technical issues, and assisted customers with setup, troubleshooting, and solutions- Maintained a constant 90% customer satisfaction rating over a span of 5 years at AT&T- Ranked one of the top 10 sales representatives out of hundreds for consecutive months at AT&T- Handled a high volume of personal, business, and first-responder phone accounts- Maintained inventory using the FIFO system and assumed responsibilities for opening and closing procedures

Bachelor'S Degree, Cybersecurity, 4.0Gpa

Activities and Societies: Alpha Sigma Lambda (Tau) Honor Society

Associate'S Degree, Business Administration And Management, General, 3.5Gpa