Thapelo Moletsane Email & Phone Number

South Africa

Provisioning Resources: Set up, configure and manage cloud-based virtual machines with the use of Microsoft Azure resources.Provisioning resources from our integrated Cloud Service Provider (CSP) System connected to Microsoft Partner Center Platform.Configure Acronis storage for managing cyber cloud back up protection.Assist indirect resellers partnered with Cloud On Demmand with the scalability of cloud environments, ensuring that Microsoft, Acronis and other cloud solution applications can handle increased load efficiently.As a Cloud Support team agent, it is a high priority and crucial that I respond to and troubleshoot issues related to cloud infrastructure, services and applications.Cloud On Demand's tools, logs and diagnostic tools enables proficiency when investigating issues and identify root causes. In addition, I resolved technical and cloud issues within the Service Level Agreement(SLA) or escalate to higher-level teams or engineering when necessary.

Port Elizabeth, Eastern Cape, South Africa

Motherwell, Eastern Cape, South Africa

Interned in the IT department as a IT support helpdesk technician for more than 12 months.Within the organisation, Computer Support was conducted using built-in software tools for assigning and managing support request tokens.Tokens enabled I.T technicians to manage computer support requests which can be hardware or software issues. Later assigned to work as an Operator (Harness Tester) where I was testing airbag components using state of the art computer tools to ensure functionality of airbag components