Thapelo Mooki Email and Phone Number
I am a dedicated Call Center Supervisor at Anani Technologies with a Bachelor's degree in Communication Science from the University of South Africa. With a passion for effective communication and team leadership, I thrive in managing high-performing teams to provide excellent customer service. I am always eager to enhance operational efficiency and customer satisfaction through strategic planning and effective communication.
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SupervisorAnani Technologies Digital Jul 2023 - PresentSouth AfricaResponsibilities: - Manage a team of call center agents to achieve high performance and quality. - Oversee daily operations, ensuring adherence to targets and key performance metrics. - Implement training programs to enhance team skills and knowledge. - Resolve escalated customer issues to maintain service excellence.
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Claims AdministrationCustomer Loyalty Consultant Jun 2019 - Sep 2022South AfricaProvide high quality administrative support to the department. ∙Keep a well-organized administrative system.∙Manage communication with the clients.∙Manage documents.∙Registration and query handling of claims.∙Liaising with insurers following up on claim progress.
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ReceptionistCustomer Loyalty Consultant Jan 2018 - May 2019Centurion•Offering administration support across the organization. •Managing diary and schedule meetings and appointments. •Making travel arrangements•Taking dictations, and drafting minutes.•Sourcing and procuring office supplies.•Handling and managing service providers and suppliers. •Ensure the front desk welcomes guests positively. •Operates telecommunication for the office.
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Switchboard OperatorCustomer Loyalty Consultant Oct 2017 - Dec 2017Centurion, Gauteng, South AfricaTelephone console to route incoming calls and place outgoing calls appropriately.•Answering high volume of inbound calls and maintaining aresponse rate.•Retrieves voicemail and direct messages to correct departments orindividuals.
Thapelo Mooki Education Details
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Communication And Media Studies
Frequently Asked Questions about Thapelo Mooki
What company does Thapelo Mooki work for?
Thapelo Mooki works for Anani Technologies Digital
What is Thapelo Mooki's role at the current company?
Thapelo Mooki's current role is Supervisor at Anani Technologies | BA in Communication Science.
What schools did Thapelo Mooki attend?
Thapelo Mooki attended University Of South Africa/universiteit Van Suid-Afrika.
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