• Prepares required new hire, personnel action and benefits paperwork; inputs applicable associate information into the company HRIS system. Facilitates completion of new hire paperwork with new associates; assists with administration of the new hire orientation process. Supports store level staffing activities, including participating in off-site recruiting initiatives, maintaining hiring sign and table, scheduling and coordinating applicant interviews, reviewing submitted applications and completing reference checks. Maintains associate personnel files in accordance with company policy; upholds record keeping and data security requirements; maintains strict confidentiality of associate personal and business information. Tracks and records/reports timekeeping compliance (via Kronos Timekeeping System), attendance, work schedules, vacations/time off, associate training, performance evaluation, and other administrative processes as needed. Inputs associate work schedules into the Kronos Timekeeping System. Supports and responds to associates in a courteous, professional, respectful, and confidential manner; promptly and politely responds to inquiries and requests for support; assists in the administration of associate relations and recognition programs. Processes office and training supply orders through applicable websites and supply order forms; coordinates the return and financial credit of incorrect supply orders.

• Responsible for quality assurance and the educational leadership for all BLS Courses within the Training Center. Ability to conduct instructor courses, monitor new and renewing instructors and conduct updates for Training Center’s Instructors. Also, an instructor who conducts classes and upholds the American Heart Association’s standards for teaching.

• AHA Basic Life Saver HealthCare Provider Certified, AHA Instructor Certified. Also in charge of oversight with Training Center. Ensuring all clients that have requested classes are being scheduled, invoiced and all necessary paperwork to instructors have been provided. Maintain monthly metrics for training department profit and establish new marketing techniques. Create process flow to improve and help department become efficient and increase productivity. Maintain inventory of equipment and order as needed.

• All jobs of Sales Associate, plus ensuring goals are met. Keeping track of monthly metrics. Performing Inventory check biweekly and ordering needed supplies. Calling clients who have suspended memberships and trying to reactivate them. Ensuring that Sales Associate are performing to their best ability. Running monthly reports in regards to clients with suspended or inactivated memberships, and expiring credit cards. Any other tasks that the Clinic Administrator or Clinic Owner delegates.

• Greet clients that enter clinic for appointment. Schedule appointments using Millennium Software program. Answer multi-lined phone and make confirmation and EFT calls. Ensure clinic is neat and orderly. Ensure towels needed for therapists were ready, do laundry and keep laundry room and break room clean. Sell Wellness Program to new clients. Pull and file charts. Fill out needed information on charts for following day appointment. Performing opening and closing procedures.

• Review clinical protocols received from Pharmaceutical companies and assist with protocol set-up functions as required. Develop the Global Laboratory Specification Document which describes lab participation and requirements for specific Clinical Trial program based on Protocol. Created Investigator Manuals and protocol specific operating procedures based on Protocol. Participates and documents Quality Audits and inspections of clinical Trials as prescribed by departmental policies and regulatory agencies. Performs basic monitoring function for applicable protocols and compile project metrics and analyses related to the trial. Conduct investigator training via teleconferences or meetings. Perform troubleshooting and problem solving functions. Responsible for on-call coverage duties.

• Performing tasks to in relation to new protocols, such as Investigator set-up, validation of tests, reference ranges and flagging criteria specified by sponsor. In addition, participate in training to understand background of specific study in relation to testing, call alerts and special instructions based on each particular study. Communicating with investigator sites to ensure that they are in accordance with requirements of the protocol, resolving discrepancies and acting as the middle man between the sites and the project manager. Answer phone inquiries from Investigator sites in regards to lab results, test questions and specimen preparation. Address Clinical Trial Action Items, entered by processing or lab based on discrepancies in demographics or specimen collection. Enter in kit orders per site request. Notify sites and medical monitors for Call Alerts when a value is flagged high by the lab. Work with the specimen processing group and the main lab to ensure the results are resulted in a timely manner.