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Working as the Head of IT, I was responsible for leading the corporate ICT strategy. My responsibilities included monitoring the implementation of strategic digital initiatives, enabling competitive advantage through better utilisation of IT, preparing IT risk management plans, managing the change process, ensuring the expenses on IT reflect value for money, maintaining business continuity through DR planning and raising the standard of customer convenience.

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The global e-Commerce market is rapidly growing every year. In 2017, the B2C global online sales market amounted to as much as 2.3 trillion dollars and it is estimated that by 2021 it will amount to 4.5 trillion dollars which shows the worldwide trend in terms of the way people spend their money.Guarium (GUAR) (https://ico.guarium.com) expects to disrupt the industry through the use of blockchain. The committed team hope to revolutionize the way e-commerce is going to work in the future.

This position as the Group Head of IT, I was responsible for driving the corporate IT strategy at CAL.A brief introduction of the scope of the role is depicted below.• Develop and manage organizational IT strategy, policies and streamline processes.• Prepare strategic IT road map to deliver the best quality of service to its customers via best use of information technology.• Map organizational business requirements into IT procedures and provide leadership in planning for technology directives. • Ensure highest levels of service level standards according to global best practices such as ITIL and Six Sigma.• Prepare business continuity plans by employing disaster recovery plans, assess IT risks and prepare mitigation strategy.• Revamp organizational IT infrastructure, Manage technology upgrades and new system implementations.• Develop end user training plans, document operating procedures to guide IT staff and end users.• Conduct organization wide system audits in terms of security and IT infrastructure.• Lead organizational efforts in obtaining industry standard certificates such as ITIL/ISO etc.• Performances appraise and mentor subordinates.

This position included a wide ranged scope of work, which requires total focus on clients in a service delivery environment. This includes not only ensuring the project deliverables are met on time but also to ensure proper cash flow to the company as well.A brief introduction on different areas of the job role is depicted below. • Manage multiple concurrent programs with an objective driven approach with metrics set out for reviews and corrective action.• Be accountable for end to end program management including customer requirement specification, solution designing, development, system deployment, data migration, knowledge transfer, change management, issue tracking, system troubleshooting and acceptance.• Accomplish project deliverables through sound Project Management skills in the nine knowledge areas consisting of cost, quality, time, procurement, human resource, integration, scope, communication and risk management.• Analyze program risks and prepare contingency plans.• Contribute to strategic and tactical project governance processes.• Identify and analyze organizational business requirements and map the requirements into systematic IT processes.• Develop and Implement turn-key IT solutions at diversified organizations, closely integrating in-house developments and world’s largest brands.• Ensure optimal project information flow via proper communication and build strong relationships with customers and team members. • Negotiation and contracting of partners and sub-contractors and preparation of project financial budgets and manage project cash flow.• Streamline organizational policies and initiate organizational process improvements where necessary through the project management office.• Performance Appraise and Mentor subordinates.