Tharani Sathya Email & Phone Number

United Arab Emirates

Chennai, Tamil Nadu, India

 Trained and managed 25 associates (Charges team : 15 associates & Payment team : 10 associates) Responsible for work allocation and monitoring, team productivity, ensuring customer retention through efficient handling of customer claims and complaints In coordination with top management, worked on staff retention; hired the best employees and provided compensation packages above market standards, created an inclusive culture where all staff were included in high level meetings and encouraged to offer feedback on key decisions catering to the future of the company and as well understand how they could progress individually

Chennai, Tamil Nadu, India

 Managed 40 process associates to handle 7 Hospitals and 5 Clinics (110 doctors) Part of special in-house team reporting to COO, developed a software to allocate projects to team, monitor their productivity and showcase KPIs for the top management; reduced operational costs & improved efficiency  increased claim processing by 25%  reduced rejections rate to 5%  increased paid claims to 80%  improved productivity by 20% Maintained accurate and up-to-date claim filing; achieved 100% in audit

Chennai, Tamil Nadu, India

 Provided AR aging and Summary reports to clients on weekly & monthly basis Reviewed and cleared the rejections on daily basis and addressed denials within 15 days of receipt; improved collections by 10% Analysed and sent 20-30 resubmission (appeals) per day for claim reprocessing Reduced the aging bucket of 90-120 days and 120+ days bucket by 12%  Awarded “Best Team Player” for 100% accuracy and production

Chennai, Tamil Nadu, India

 Handled 2 group coordinators who in turn handled 25 payment team associates Oversaw department functions (process flow, internal audits, timely work package completion etc) Responsible for timely response and solution to client escalations Trained 12 associates to attain 80-100% production within 20 days Awarded “Best Team” for 100% production and attendance

Chennai, Tamil Nadu, India

 Handled payment team (11 associates); allocated daily tasks, maintained logs and provided monthly reports to clients Posted more than USD 100k per month; improved payment collection by 15% Trained new recruits on payment posting, software usage, practice updates

Chennai, Tamil Nadu, India

 Managed file batches from client cloud accounts and allocated jobs to my team (10 associates); ensured work completion on the same day Handled 20 insurances : Federal (Medicare, Medicaid, BCBS etc) and Commercial (Cigna, Aetna etc)  Posted more than 400 claims per day with 99% accuracy and audited payment batches to ensure it was error free

Chennai, Tamil Nadu, India

 Responsible for posting of payments & denials, sending monthly status reports to clients and providing status reports to Team Lead Handled around 250 patient accounts per day Tallied the received cheques and accounts posted for around 20 providers