Tharanya V. Email & Phone Number

Supporting youth who reach out to the hub by creating a safe and welcoming environment while connecting them to various service providers. + Completing intake and referral forms with youth and families to assess whether the hub will be able to support their concerns. Providing both internal and external mental health and social service resources dependent on their needs+ Providing administrative support to ensure that the psychiatrist, nurse practitioners and mental health and substance use workers have the relevant information to support their clients. This includes uploading documents, calling youth and families for up-to-date information, contacting external agencies, and more+ Hosting care conference meetings with clinical and non-clinical service providers and partner agencies

Toronto, Ontario, Canada

Counselling callers who have experienced or know someone who has experienced sexual abuse or assault. We use an anti-oppressive framework along with active listening skills and empathy to support our callers in healing.

Provided clerical and patient-focused support at a busy community health centre that supports marginalized and high-barrier communities in accessing services that improve their mental, social and physical well-being. + Responded to calls and enquiries from clients and community members regarding appointments, internal services and other external resources empathetically and efficiently. + Multitasked between other admin tasks such as setting up provider schedules on PSS, approving time off requests based on coverage needs, following up on outgoing referrals, and ensuring that other client needs are met such as transportation and translation needs.

Toronto, Ontario, Canada

Booked appointments and triaged patients for the family medical clinic while organizing important and time-sensitive reports. + Worked with two other clinical assistants for 8 doctors with a patient load of over 7,000 + Adapted to and enforced COVID-19 procedures that required quick learning and flexibility

Waterloo, Ontario, Canada

Supervised and communicated with a team of over 20 student volunteers to organize office hours, peer support hours and special events for an LGBTQ2S+ centre. Worked collaboratively to create a safe space that was inclusive, supportive and confidential. + Composed and submitted a proposal that acquired over $7000 of funds that helped improve the centre

Waterloo, Ontario

Completed various administrative tasks for the staff and faculty that included gathering signatures, photocopying and filing a variety of documents. + Assisted with the student admission process, as we processed and organized hundreds of applications in a timely manner. + Created an in-depth and thoroughly researched resource document with relevant information regarding the social work field and education.

Toronto, Ontario, Canada

Assisted with Early-On Centre where families and children aged used the drop-in program to encourage a family bond and play-based learning+ Over 50 visitors each day which included diverse families with varying needs

Toronto, Canada Area

Team member in a fast-paced environment that demanded identifying customer needs, meeting time management goals and multitasking + Resolved customer complaints through careful negotiation, and addressed any comments and concerns. In the many years, I worked here, I had never been documented for having a negative experience with a customer

Markham, On

Designed creative and interactive course material and e-learning modules with UX design components+ Created over 20 intricate and detailed modules while collaborating with professors and supervisors+ Proficient use of Articulate Storyline and Adobe Creative Suite+ Implemented complex AODA standards in order to ensure accessibility for every student

Graduate Certificate, Addictions And Mental Health

Bachelor Of Arts (B.A.), Honours Psychology, Honours Arts And Business