Tharcisse Yampeshi Email & Phone Number

Cape Town, Wc, Za

South Africa

Key Responsibilities: Respond and resolve client's requests within SLAs (Service Level Agreements) Perform daily preventative maintenance checks and services on managed devices in client infrastructure Help identify recurring system performance issues Provide performance reporting on managed service devices Work directly with other resources for issue resolution Provide direct communication to affected users and companies on outages and maintenance activities Maintain detailed notes within ticketing systems on all issue resolution activities Maintain customer technical information within defined documentation standards Develop and maintain installation and configuration procedures

South Africa

South Africa

First-line troubleshooting using network monitoring tools that allow managing the way users, traffic, devices, and applications behave on the network.

City Of Johannesburg, Gauteng, South Africa

South Africa

Provide first-level technical support of the Local Area Network (LAN) and Wide Area Network (WAN) environments. The majority of support provided over the phone, and e-mail some issues however will require a more hands-on approach. Initial fault diagnosis liaises with the customer throughout to ensure satisfactory resolution of the problem.Assist with more complex technical problems that arise and provide support for the distributed environment internal and external mainframe users internal and external LAN user, basic technical support at the network level WAN and LAN connectivity including troubleshooting Fast turnaround of customer request, ability to work as a team and communicate effectively Understand the internal processes work with the dispatcher to ensure request is routed to the correct resource in order to be resolved quickly and efficiently

Computer Science

Education record