• Develop, implement, and manage the social media strategy.• Define and monitor key social media KPIs.• Oversee the creation and scheduling of social media content.• Create engaging text, image, and video content for various social media platforms.• Collaborate with other departments to coordinate promotions and ensure brand consistency.• Monitor and report on feedback and online reviews.• Foster a positive community around the ikeja brand.• Analyze social media campaigns using tracking systems to gather visitor data.• Prepare monthly reports on social media performance and provide insights for improvement.• Work closely with the marketing team to ensure social media campaigns align with overall business goals.• Liaise with writers, designers, and other professionals to ensure informative and appealing content.• Create a presence in our communities through CSI initiatives and sponsorship of various events.• Attend and represent ikeja at community events as an ambassador.• Organize and manage community events, ensuring adherence to set budgets.• Build strong relationships within communities to foster brand loyalty and engagement.• Analyze the effectiveness of community events and initiatives and report on outcomes and insights.

Develop, implement and manage our social media strategy. Responsible for planning, implementing, managing, and monitoring ikeja's Social Media strategy to increase brand awareness, improve marketing efforts and increase sales.Responsible for the writing and maintaining of the social media content calendar.Affiliate marketing Online advertising Partnership Public Relations Social Media Management Monitoring and attending to queries across all social media platforms and relevant websites Identify content ideas around topical events. Collaborate with internal teams on social media initiatives and discussions regarding the ikeja brand. Collaborate closely with Sales, Customer Support and Marketing as and when required. Communicate with industry professionals, community members and/or influencers to create a strong network via social media. Work with copywriters and designers to ensure content is informative and appealing. Support the Marketing Co-ordinator with various PR and Social Media-related activities. Act as a touchpoint for all business departments – for marketing and social media-related tasks and requests. Liaise with all relevant internal and external stakeholders to run campaigns or to execute on optimising content. Stay ahead and incorporate marketing and social media industry trends, technologies and best practices. Report on Social Media Engagement and/or activities.Measure the success of every social media campaign

Manage Social Media accounts for organizations, generating interest for existing and upcoming product or service releases.Monitor social media and technology advancements, working with marketing teams to adopt new platforms and facilitate integration into marketing plans.Increase Customer Engagement through Social Media.Maintain the Company's Social Media presence by posting messages, answering posts, and monitoring responses.Utilized a Content management system to post images and videos of company products online.Evaluate monthly performance statistics and use data to inform future strategies.Interact with the public relations department to identify positive or negative customer feedback regarding media content.Assess content and tone for consistency to optimize social media accounts.

PROMOTED Increase customer satisfaction by resolving issues.Handle a high number of calls to address customer inquiries and concerns.Monitor Social Media and online sources for industry trends.Deal with irate Customers to understand their needs and provide Customer Service.Resolve conflicts and negotiate mutually beneficial agreements between parties.Drive operational improvements, which resulted in savings and improved profit margins.Save amount & time by implementing cost-saving initiatives that addressed long-standing problems.Resolve problems, improved operations and provided exceptional Client Support.Identify issues, analyze information, and provide solutions to problems.Work close with Departments to maintain optimum levels of communication to effectively and efficiently complete projects.Resolve problems, improved operations and provided exceptional service.