Head of customer support, technical support, and QA, with sales/marketing tasks. I directly work with the CEO, Infrastructure team, and Software Engineers to transform business requirements into reality.

Webinato: As the inventor of automated webinars, Webinato offers you the most powerful platform that enables you to go beyond simple PowerPoint + Audio and create more engaging virtual training and marketing webinars. Webinar Automation means you will be able to rerun your webinars multiple times in a fully interactive mode as if they were live! Engaging your attendees with Webinato’s unique interactive tools leads to more successful events.Role:Log, analyze, detect, resolve, escalate and create/manage reports on technical issues related to the conferencing platform. Assist in routine tests, pre-deployment tests, QA tests etc. Overall technical support. Addressing issues timely and accurately. Assisting in Improving, the quality of the conferencing platform, technical support desk, overall knowledge base, assist and improve skills of new employees, maintain a superior customer support operation thus elevating the quality of omNovia to new heights.  Managing and assigning tasks (Projects, Tests) to support team. Enhancing customer support experience to the end users. Performance and evolution of the team. Enhancement of ticketing as well as knowledge base systems. Hiring support Software evaluationAs a Team Manager:- Assist with the hiring process.- Train the team members.- Coordinate with higher management and engineers.- Set access, baselines, guidelines, policies, roles, create and assign projects, assign members in all kinds of products testing (development, readiness, release), setting up standards, performance metrics. Assist L1 team members with skill and career development- Ensure best practices and cater world class service.- Incident reporting escalation ad coordinating.- Ensure the technical support operation and satisfied all SLA levels.- Ensure customer satisfaction with the technical support and team.- Event handling assignments.- Provide complex reports to the CEO, engineers, and senior management.- Conflict handling.

Responsible for: Log, analyze, detect, resolve, escalate and create/manage reports on technical issues related to omNovia web conferencing platform. Assist in routine tests, pre deployment tests etc. Overall technical support. Addressing issues timely and accurately. Assisting in Improving, the quality of the conferencing platform, technical support desk, overall knowledge base, assist and improve skills of new employees, maintain a superior customer support operation thus elevating the quality of omNovia to new heights. Technical support is the front face of omNovia and the power of the company.

Systems Architect - Consultant - Windows Servers. Have engineered several large scale deployments and architectures for Windows networks including ADDS, DNS, DHCP, ADCS, AD RMS, RDS, Security implementations (ISA/FF), Messaging (2003 Exch), etc.

Senior Systems Engineer. ADDS, ADCS and RDS. Windows Security architect.

Responsible for: Log, analyze, detect, resolve, escalate and create/manage reports on technical issues related to omNovia web conferencing platform. Assist in routine tests, pre deployment tests etc. Overall technical support. Addressing issues timely and accurately. Assisting in Improving, the quality of the conferencing platform, technical support desk, overall knowledge base, assist and improve skills of new employees, maintain a superior customer support operation thus elevating the quality of omNovia. Technical support is the front face of omNovia and the power of the company.

Level 3 support engineer. Hardware servers management and configuration (Dell and HP). Instllation and configuration of Windows.

Remote desktop infra and and certificate services infra. installation and configuration.

Level 3 support engineer. Windows and hardware servers/services (HP, Dell).

A complete set of white papers including Disaster Recovery, Managed Security Services, Cloud Security, Compliance and more.Secure NetworksSecuring the InternetSecure Networks is a leading technology services organization with a new approach and philosophy to SECURE IT management. We focus on innovative tools & technologies utilizing repeatable processes to increase a companies information security and compliance posture to prevent problems proactively before they occur.

Implementing 2f authentication and PKI for the company. The environment is Amazon EC2 and VPC.

Overall ICT operations