Tharindu Weerasinghe Email and Phone Number

- Gathered and summarized overall department's process SOP’s, KPI & structured into the main database as a knowledge share platform.- Provided recommendations to the management team on improvement areas across all the departments.Projects- Evacuation of Return Way Bill - Reduce the costs of being involved with the Return Way bill printing for failed delivery packages by 8 million LKR annually.- Same Day Linehual Connect - Gampaha and Kadawatha FM Packages connect to the main sorting centre on the same day, increasing 3% in the overall volume. - Expand QC at LM locations at Galle , Kandy , Kurunegala, Pandaura, and walimada location by improving 30% reduction of leadtime

- Creating a SOPs, Operation Audit, Cross-functional operation monitoring & Executed the UAT’s & roll out of Alibaba systems in Daraz Sri Lanka,- Driving SOP compliance across Daraz Sri Lanka. Pioneered and executed SOP audits to enhance operational efficiency by 95%, - Prepare review and analyze overall operation department reports in the venture, and use the information to identify the operational improvements.

- Working with zone maps and heat maps to minimize mileage loss for the riders.- Hiring and setup up the operations team.- Handling the setup for the new rider onboarding plan with customized marketing plans- Designed a launch plan with a new order flow with customized payment schemes for operational processes

- Attend other services and operations as requested by the top management such as attending weekly business review (WBR) meetings, and monthly managers meeting.- Responsible for picking up the orders that aren't satisfied by the customers even after the delivery is made by the last mile team. (Customer Return Operations)- Resolving the customer issues related to the customer return operation involving the quality check team and customer care team and ensuring the customers get their refunds on time

- Ensuring day-to-day pickups are done in an appropriate manner- Coordinating with vendors, customers and other operational departments in order to ensure smooth and efficient operations- Assigning sellers and customers to the run sheets and ensuring that the pickup riders make sure to pick up all the orders from the vendors without fail- Ensuring the backlog is maintained and clearing the orders within the timeline according to the SOPs.

- Reconciling the rescheduled orders by the customers from the delivery riders, checking their losses, and making sure no accountable person left by the end of the day.- Managing the inflow and outflow of sales orders that are set to be delivered to the customers.- Plan the routes for the delivery riders to deliver orders to the customers and dispatch run sheets accordingly- Overlooked 100+ employees.- Reconciling the rescheduled orders by the customers from the delivery riders, checking their losses, and making sure no accountable person left by the end of the day.- Prepared KPIs and submitted branch performance reports monthly.- Trained employees on the job duties, safety procedures and company policy.