Tharit Chot-Arraya Email & Phone Number

Bangkok City, Thailand

- Lead the implementation projects for Microsoft Dynamics 365 BC and the Hospital Information System (HIS), taking ownership of all phases, from planning to execution.- Collaborate with cross-functional teams, including developers, system administrators, and business analysts, to ensure alignment with organizational goals.-Work closely with departmental heads and end-users to gather comprehensive requirements for both Dynamics 365 BC and the HIS system.- Conduct thorough analysis to identify customization needs and system integrations.- Oversee the customization of Dynamics 365 BC and HIS to meet specific organizational needs.- Coordinate with development teams to implement tailored solutions, ensuring optimal system performance.- Develop and implement reporting strategies for both systems to provide actionable insights for decision-makers.- Provide ongoing support to address user queries and troubleshoot issues.- Design and execute training programs for end-users to ensure effective utilization of both systems.- Utilize reporting tools to create dashboards and reports that enhance business intelligence.- Oversee the technical team in the design, development to ensure project delivery according to the plan- Ensure that technology solutions are scalable, reliable, and secure- Oversee the management and maintenance of the company's technical infrastructure- Stay up-to-date with emerging technologies and assess their potential impact on the company's operations- Manage vendor relationships and negotiate contracts with technology partners- Develop and manage the department's budget- Mentor and technical staff to ensure the department's continued success- Lead team to manage the day-to-day activities of IT support team to meet users requirements.- Analyze and troubleshoot various system usage issues under the project providing solutions and workarounds to user- Collaborate with stakeholders to identify technology needs and implement innovative solution

Nonthaburi, Thailand

· Install and configure computer hardware, software, systems, networks, printers and scanners.· Repair and replace equipment as necessary.· Monitor and maintain computer systems and networks.· Respond in a timely manner to service issues and requests through a series of actions, either face-to-face or over the phone.· Troubleshoot system and network problems, diagnosing and solving hardware or software faults.· Conduct electrical safety checks on computer equipment.· Set-up accounts and profiles for newly hires.· Testing and evaluating new technology.· Providing technical support across the company including procedural documentation and relevant reports.· Prioritize and manage many open cases at one time.· Rapidly establish a good working relationship with customers and other professionals, such as software developers.· Perform administration for AzureAD, Dynamics365, Genesys, IP-PBX and Vicidial· Perform others task as required by Managing Director.· Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.· Managed and reduced IT spending to support budgeting processes.

Bangkok City, Thailand

· Managed IT capital budget to measure and monitor fixed asset proposals.· Incorporated technology guidelines, controls, processes and solutions to mitigate business risks.· Influenced and directed IT infrastructure to drive key business strategies and processes.· Liaised with executive leaders to solve operational and workflow issues to reduce breakdown in data communication.· Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.· Communicated regularly with customers concerning data exchange and technology integration.· Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.· Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.· Delivered effective integrations of warehouse management system software applications to centrally manage tasks.· Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.· Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.· Supported implementation of warehouse management system software applications to enable centralized management of tasks.· Database Administration – create, backup/restore, monitor database.· Manage the security, and disaster recovery aspects of a database.· Design Database including optimal database components and relationships - diagnostics and performance tuning for the growing core and supplemental systems

Phnom Penh, Cambodia

· Resolved PC and network problems, improved operations and provided exceptional client support.· Maintain Exchange , ISA and Database Server· Created help desk tickets, troubleshot and resolved desktop issues.· Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.· Determined hardware and network system issues using effective troubleshooting techniques.· Resolved system, hardware and telephone issues , improving efficiency among all departments.· Installed security applications and devices and suggested additional security measures.· Helped streamline repair processes and update procedures for support action consistency.· Collaborated with supervisors to escalate and address customer inquiries or technical issues.· Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.· Collaborated with vendors to locate replacement components and resolve advanced problems.· Removed malware, ransomware and other threats from laptops and desktop systems.· Resolved issues with systems, hardware and telephones quickly and accurately.· Trained and supported end-users with software, hardware and network standards and use processes.· Installed, modified and repaired software and hardware to resolve technical issues.· Patched software and installed new versions to eliminate security problems and protect data· Install, configured and maintain SQL server.· Troubleshoot database infrastructure for issues.Monitor database performance, implement changes and apply new patches and versions when required· Control access permissions and privileges.· Provide guidance and support to Application Developers.

Bangkok, Bangkok City, Thailand

· Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.· Closely collaborated with project members to identify and quickly address problems.· Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.· Guided organizational technology strategy and roadmaps.· Wrote policy, procedure and manuals governing internal IT use.· Conducted company-wide technology instruction, onboarding and education.· Managed network and system performance, conducting troubleshooting, security patching and maintenance.· Technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.· Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.· Built, customized and repaired technology based on staff requests.· Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.· Oversaw IT department operations and training.· Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.· Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.· Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.· Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.· Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.· Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.

Bangkok, Bangkok City, Thailand

· Patched software and installed new versions to eliminate security problems and protect data.· Collaborated with vendors to locate replacement components and resolve advanced problems.· Configured hardware, devices and software to set up work stations for employees.· Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.· Executed various techniques to maintain servers and systems, keeping networks fully operational during peak periods.· Helped streamline repair processes and update procedures for support action consistency.· Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.· Performed server backups and changed and replaced backup tapes daily.· Explained technical information in clear terms to non-technical individuals to promote better understanding.· Removed malware, ransomware and other threats from laptops and desktop systems.· Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.· Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.· Documented all transactions and support interactions in system for future reference and addition to knowledge base.· Monitored systems in operation and input commands to troubleshoot areas.

· Collaborated with clients to determine need and devise appropriate software and hardware solutions.· Estimated mechanical systems project scope, including labor hours and materials costs.· Performed root cause analysis to provide resolutions for production issues.· Planned and implemented networking and server changes to meet client budgets and needs.· Automated tasks to reduce labor costs and increase productivity.· Built and maintained network infrastructure consisting of Windows, Linux and virtual products.· Contributed to requirements gathering and analysis for design and production projects.· Provided actionable improvements to software and hardware performance.· Identified and corrected network conflicts, increasing network communication speeds.· Analyzed and resolved LAN, VPN and wireless connectivity issues.· Implemented network security equipment, including firewalls, two-factor authentication, and antivirus software for networks supporting.· Created document management protocols and presented to management for review.· Provided outstanding helpdesk service and support to client.· Resolved issues related to operational components for LAN, WAN and voice systems.

Chonburi, Chon Buri, Thailand

· Reviewed new designs for functionality and quality before release.· Developed efficient technical solutions to resolve wide range of production problems.· Tested hardware and software within tightly controlled sandbox environment prior to release to production.· Analyzed test results and prepared system-level evaluation reports to verify and validate system performance.· Composed and edited work instructions for quality and test procedures.· Supported virtualized environment for servers used for testing and backend servers.· Developed and executed comprehensive test plans and workforce breakdown structures for complete systems.· Wrote high-quality test cases and scripts for use with test automation software.· Reviewed test plans and procedures for adequate coverage of system requirements.· Communicated strategies and results with stakeholders, digital operators and testers.· Effectively networked with other engineering groups and firms to modify product performance.· Reviewed documentation to identify necessary changes in simulation and support capabilities.· Planned, implemented, tested, and documented solutions within Integrated Testing Facility for integration efforts and support of third-party engineers.· Provided technical expertise on computer networks to support IT and operational test teams.· Solved hardware and software interface issues, enabling improved integrity of entire system.· Established functional and technical specifications and standards.· Trained test technicians and operators on test hardware and software.· Reviewed, evaluated and identified requirements for testability.· Collaborated with senior partners to verify presence and integration of automation capabilities into developed software.· Created comprehensive test plans, test scripts, and use cases to support testing objectives.

Bangkok, Bangkok City, Thailand

· Installed, configured, tested and maintained operating systems, application software and system management tools.· Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.· Built and maintained network infrastructure consisting of Windows, Linux and virtual products.· Communicated status updates to affected parties when issues arose.· Improved and deployed existing systems including billing automation, accounting and real-time reporting and analytics capabilities.· Configured new systems and protocols according to strict company guidelines and employee preferences.· Created flowcharts, diagrams and other documentation.· Configured, installed and upgraded MSSQL databases.· Reviewed and analyzed security logs to determine and alleviate network threats.· Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.· Managed and monitored all installed systems for highest level of availability.· Designed and implemented system security and data assurance.· Checked in with employees about existing systems and preferences to optimize updates and achieve success.· Resolved issues related to operational components for LAN, WAN and voice systems.· Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.· Installed server, completed software updates and assessed security patches for optimized computer use.· Advocated for aggressive testing and problem analysis for server, desktop and IT infrastructure work.· Implemented network security equipment, including firewalls, two-factor authentication, and antivirus software for networks supporting.· Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols.· Provided outstanding helpdesk service and support to customers.

Bachelor'S Degree, Telecommunication Engineering

Master Of Business Administration - Mba, Marketing