● Oversee the growth of revenue and customer base for Skai's retail media solution, the product supporting advertising on Amazon, Walmart, Target, Instacart and other e-retail channels● Responsible for the sales, customer development and opportunity planning for the North America region● Lead collaborative pitches with the multi-channel sales team● Collaborate in product strategy definition with the evolving Skai retail media product

● Lead and manage Client Success Directors; accountable for performance and career development● Implement learning and development programs for CSDs● Empower CSDs to grow their accounts; assist in identifying new growth opportunities, client retention and hitting monthly targets● Be the internal escalation point for client issues; assist CSDs in navigating within cross-functional teams including Sales, Technical Services and Product● Proactively engage with Search and Social Product Leads to assist in guiding the product roadmap and ensuring it is aligned with client needs● Partner with the Client Success leadership on strategies to scale the Client Success practice● Collaborate with peer CSD leads to align opportunities and scale client services best practices across all Kenshoo products● Provide strategic recommendations to Executive team regarding account growth, opportunity and team development

● Operated as the lead point of contact for any and all matters specific to a number of Kenshoo's top agency client partners● Built and maintained strong, long-lasting customer relationships● Developed a trusted advisor relationship with key customer stakeholders and executive sponsors● Ensured the timely and successful delivery of Kenshoo search, social and local product solutions according to customer needs and objectives● Communicated clearly the progress of monthly/quarterly initiatives to internal and external stakeholders● Forecasted and tracked key account metrics● Identified and grew opportunities within customer base and collaborated with sales teams to ensure growth attainment● Assisted with high severity requests or issue escalations as needed● Motivated and led a team of Client Success Managers and Technical Account Managers to ensure alignment to clients' goals

● Operated as the lead point of contact for any and all matters specific to a number of Kenshoo's top agency client partners● Built and maintained strong, long-lasting customer relationships● Developed a trusted advisor relationship with key customer stakeholders and executive sponsors● Ensured the timely and successful delivery of Kenshoo search, social and local product solutions according to customer needs and objectives● Communicated clearly the progress of monthly/quarterly initiatives to internal and external stakeholders● Forecasted and tracked key account metrics● Identified and grew opportunities within customer base and collaborated with sales teams to ensure growth attainment● Assisted with high severity requests or issue escalations as needed● Motivated and led a team of Client Success Managers and Technical Account Managers to ensure alignment to clients' goals

• Actively built relationships with a number of the top agency client partners• Oversaw all facets of client utilization of the Kenshoo platform• Worked to drive client retention and identify business growth opportunities• Provided initial, and ongoing training to clients to enable them to effectively use the Kenshoo platform• Assisted clients in basic implementation and usage of Kenshoo products• Provide technical support and SEM best practice and strategy recommendations• Communicated regularly with the customer to evaluate satisfaction• Worked to understand clients' business goals, to anticipate future needs and help determine the ideal creative solution• Partnered closely with the product development, sales, technical account management and solutions consultants to drive platform innovation and capture market opportunity

• Primary client contact in charge of relationship management and campaign project management to successfully implement paid search marketing initiatives within the retail vertical• Develop and maintain project plans to update clients on status of campaigns• Track and report on campaign results and data analysis• Daily use of reporting, analytics, and trend tools, including but not limited to Google Analytics, Bing Ads, Marin and Kenshoo• Uncover, understand and achieve client goals and business objectives through the customization of campaigns• Proactively provide strategic recommendations applicable to the client's business model and goals• Create and deliver presentations• Integrate a working understanding of Display Media, SEO, Affiliates, Feeds, Mobile, Social and Attribution to Client’s Needs

· Managed a book of business of between 170 to 200 small and medium sized businesses with search engine marketing and search engine optimization products. Created strategies and budget allocation tailored to the needs of each client· Provided consultation on online marketing strategy and branding as well as identifying strengths and weaknesses of existing marketing for each client· Worked hand in hand with sales representatives to provide product insight during deal negotiation· Emphasis on client retention and upselling of products· Mentored new team members while taking a role in company-wide projects, pilots and beta testing

· Key contributor to team responsible for the marketing, promotion and advertising of all 20 varsity teams including the National Champion football and baseball teams· Served as liaison between creative team and corporate partners, coaching staffs and senior administrators ensuring each party’s goals are met· Advertising responsibilities included research, strategy, planning, media buying, production, budgeting and implementation of all efforts· Assisted the sales team in formulating sales pitches for potential new corporate partners· Developed social media presence for LSU Athletics· Collaborated with third party rights holder and ticket office to maximize revenue and attendance opportunities through corporate partnership, promotions, ticket sales and brand experience· Coordinated marketing efforts for the hosting of NCAA events

· Responsible for men's & women's soccer, football, men’s basketball and baseball advertising, media buying, group ticket sales and game day marketing operations with emphasis on revenue generation· Managed online auctions and assisted in video content building for channel on GamecocksOnline.com· Interviewed, hired and supervised student interns