Thomas C. Armstrong Email & Phone Number

Boston, Massachusetts, United States

Internships1. Developed and executed a comprehensive internship program, overseeing the recruitment, onboarding, and offboarding processes2. Collaborated with departments and supervisors to place interns in meaningful and educational roles, enhancing their learning experience and contributing to the museum's mission.Volunteerism1. Supervised a program of volunteers, coordinating their schedules and tasks to support various museum activities and events.2. Liaised with community organizations and corporate partners to recruit volunteers3. Organized annual recognition events and other appreciation activities to celebrate volunteers' contributions and foster a sense of community and belonging.

Boston, Massachusetts, United States

1. Successfully managed end-to-end recruitment processes, encompassing marketing, interviews, onboarding, and training for a cohort of 31 summer interns.2. Played a pivotal role in assisting with the development and execution of the residential curriculum, ensuring its alignment with institutional objectives and student development goals.3. Demonstrated proficiency in overseeing the daily operations and facilitating purposeful curricular programming for a substantial 400-person residence hall.4. Innovatively designed a comprehensive onboarding framework and training plan, enhancing the preparedness of professional staff members for their roles.5. Cultivated robust relationships with key campus partners, actively contributing to special projects, committees, and participation in hiring panels to advance institutional objectives.6. Effectively supervised a diverse team comprising 11 undergraduate students, 1 graduate student, and 8-12 interns, fostering a dynamic and productive work environment.7. Maintained a critical role in a 24-hour duty coverage rotation, responding to crisis situations and providing behavioral interventions for the broader campus community.8. Pioneered a targeted programming series focusing on the identity development of the Generation Z college population, promoting inclusivity and personal growth.9. Effectively supervised the daily operations of on-campus COVID-19 quarantine student housing, extending support to on-campus isolation students and overseeing the welfare of off-campus quarantine and isolation students.

Port Jefferson Station, New York, United States

1. Contributed to achieving sales and margin goals in the services area of the store, actively promoting and delivering services such as print, digital marketing, shipping, and tech services to meet customer needs.2. Took ownership of the appearance and standards of the solutions shop, collaborating closely with the solutions shop team to maintain necessary supplies and ensure a professional and customer-friendly environment.3. Demonstrated strong attention to detail and adherence to instructions, efficiently managing customer orders by reviewing the online dashboard and ensuring accurate and timely processing.4. Fostered strong customer relationships by connecting, sharing information, and partnering with customers to identify sales opportunities, focusing on delivering a best-in-class customer experience and managing customer queues effectively.5. Demonstrated commitment to operational excellence and customer safety by operating cash registers, implementing loss prevention measures, and maintaining the cleanliness and store standards of assigned departments, consistently prioritizing a clean and safe shopping environment for associates and customers.

1. Took the lead in designing and executing the on-campus graduate student interview day, ensuring a seamless and efficient process.2. Assumed full responsibility for the direct supervision of 26 Resident Assistants during periods when a Community Director was unavailable, ensuring operational continuity and support.3. Provided valuable indirect supervision and guidance to the Service Assistant Coordinator and a team of 30 Service Assistants, contributing to their professional development and success.4. Played a critical role in a 24-hour duty coverage rotation, specializing in crisis intervention and disciplinary matters, serving a residential student population of 5,200.5. Collaborated closely with the Community Director in the development and execution of the residential curriculum, including the creation of lesson plans and the formulation of clear learning outcomes.6. Engaged in the oversight of facilities in partnership with Private-Public Partnership (P3), Capstone On-Campus Management, ensuring the effective management and maintenance of residential spaces.

San Francisco, California

Focusing on the experience of the high school aged PreCollege student, I served as the lead for programmatic initiatives on the Housing team in conjunction with the Public Education staff. Other duties included: serving on an “on-call” rotation, partnering with our building manager and company (USA Hostels), as well as coordinating projects with 5 other master’s level interns.

Reading, Pennsylvania Area

Reading, Pennsylvania Area

Reading, Pennsylvania Area

Master Of Arts - Ma, Educational Leadership And Administration, General

Activities and Societies: Educational Leadership/Higher Education Council - Executive Chair & Professional Development ChairMA.

Bachelor Of Arts, Spanish Language And Literature

Activities and Societies: Alpha Sigma Phi Fraternity PRIDE+ Student Government Association Sigma Delta Pi Hispanic Honor Society.

Bachelor Of Arts (B.A.), Latin American And Caribbean Studies

Activities and Societies: Alpha Sigma Phi Fraternity PRIDE+ Student Government Association Sigma Delta Pi Hispanic Honor Society.