Tameika Harrison, Ms Software Engineering Email & Phone Number

United States

- Works independently with limited or no supervision to maintain security compliance, management of all POAMs and Exceptions and completion of department ACES reviews- Supports data quality initiatives to ensure accurate, thorough and complete reporting relied on by leadership- Provides research and analysis of technical data and problems of varying complexity- Independently responds to security vulnerabilities in collaboration with Federal Reserve counterparts- Manages application portfolios of FRS Product Offices

Richmond, Virginia Area

• Installed, configured, maintained, documented and performed system integration testing of application database• Maintained data integrity and adherence to data standards within application portfolios• Served as subject matter expert for identifying root cause of problems to assure stability of application portfolios and resolved end-user technical issues• Managed, monitored and reported on portfolio change management and production control activities • Served on System and District workgroups to provide technical expertise.

Richmond, Virginia, United States

- Consulted with District end users on computing needs- Assisted users in problem analysis and providing technical support - Analyzed and evaluated systems including hardware and software products to meet needs of users- Investigated all reported problems; and either performed first stop problem resolution, or coordinated with internal support to resolve problems - Followed up with customers to ensure all issues are resolved- Served on District project teams, reviewed system documentation, and coordinated support activity- Exhibited good written communication skills necessary for preparing reports and technical documentation

Richmond, Virginia, United States

- Provided password account assistance through the Enterprise ID (EID) Self Service Password Management utility- Reset passwords and cleared digest for Lotus Notes- Performed troubleshooting and support for all COE applications: Windows OS, Internet Explorer, Microsoft Office Suite, Lotus Notes, SecureDoc Hard Disk Encryption (HDE), NRAS/Remote Access, Symantec Antivirus/Workstation Firewall- Unblocked token and reset passwords for HDE/NRAS software- Handled remote support of COE standard hardware, Blackberry mobile devices and other peripherals (AirCards, IronKey devices, etc)- Scored an Outstanding rating on Customer Satisfaction Survey, having taken personal responsibility for meeting end users' needs and interacting with them in a professional manner- Exceeded the goal for First Level Resolution for all Incident Calls related to Software and Collaboration, having demonstrated effective problem solving skills

Richmond, Virginia, United States

- Logged over 200 CPM Remedy cases each month, ensuring that they were sufficiently detailed and whenever possible, resolved on first contact- Collaborated as part of a team running test scripts for the following: CPM Remedy upgrade, BMC tool for server monitoring, Two Factor Authentication, and Token Tracker, in addition to existing assignments- Expanded experience and knowledge cross training for 4-5 months with the Help Desk, acquiring a position as a Help Desk technician at the end of the appraisal period- Monitored status of operational processes to ensure tasks are completed by assigned schedules, escalating information on factors that may negatively impact processing to management for resolutions or corrective action

Richmond, Virginia Area

In this volunteer position, I functioned as part of a group that serves meals that are prepared onsite at Freedom House. Dinner is served buffet style, and once a month, we served 80-90 people.

Richmond, Virginia Area

Through this volunteer position, I worked as part of a team with other domestic violence advocates, the coordinators, and the program director to assure continuous and smooth coverage of the program's shelter facility and projects, with a focus on crisis intervention, day-to-day operations of the shelter, and the quality of life of victims of domestic violence.

Master'S Degree, Computer Software Engineering, 3.87

Bachelor Of Business Administration (B.B.A.), Information Technology

Activities and Societies: Economics Club