Tharshan Rajendiram Email & Phone Number

Canada

Etobicoke, Ontario, Canada

• Manage a high-performance team of nine members that deal with customer experience, order analysis, order entry, custom order verification, complaints and claims. As part of this role I oversee performance reviews.
• Monitor and improve customer satisfaction metrics via HubSpot, implementing changes that have resulted in an 87% customer satisfaction rating.
• Authored and implemented procedures for the claims processes, reducing overall claims from 16 to two per month and lowering associated costs from 30K to under 1K on average.
• Coach and train customer experience representatives, improving their overall performance in order entry, live chat response time, and effective communication with customers.
• Review customer invoices to ensure accuracy and compliance with contractual agreements to resolve any discrepancies and ensure timely payment processing.

Etobicoke, Ontario, Canada

As a Customer Service Supervisor, I lead and support a team of customer service representatives to provide exceptional service to our customers. I analyze metrics and implement process improvements, while coaching and developing my team to achieve their goals. It's a challenging and rewarding role, and I'm proud to be part of a company that values.

• Extensive experience providing business-to-business and direct-to-customer, customer support via e-mail, phone and face to face service in a busy office environment
• Experience providing support to regional sales managers aiding with customer inquiries, sales details, order entries, delivery details and customer support
• Accurately and efficiently interpreting and processing orders consistent with the product specifications, standard operating procedures and on-time delivery goals under minimal supervision
• Knowledge using software such as Jeeves ERP for order entries and Lotus to tracks custom designs requested by the customers.

Toronto, Canada Area

• Provided relief as an Acting Team Lead for the Wood Department
• Implemented LEAN and six sigma principles as a wood material LEAN champion
• Conducted final inspection of orders prior to shipping in accordance with Standard Operating Procedures
• Maintained and modified several different inventory databases

Toronto, Canada Area

• Executive producer, video editor, staff coordinator, film director, screenplay writer and head of communications (amassed 20 Million+ views and 80K subscribers)
• Extensive experience developing, analyzing and monitoring social media accounts, communication strategy, brand representation, and public speaking agreements
• Extensive experience editing graphics, video, advertisement material, social media based visuals and print based visuals
• Ability to promote and foster teamwork as well as influence and mobilize internal and external staff and stakeholders to achieve desired results
• Effectively dealing with culturally sensitive subject matters providing public outreach and awareness regarding equity, diversity and inclusion within the South Asian community in coordination with other media.

Toronto

Too often you're left searching for a gift online that will really strike a cord - something thoughtful, awe inspiring, and different. Searching for this gift online can lead to some cheesy and predictable gifts, like a '#1 Mom' mug, or two necklaces each with half a heart that interlocks with 'BFF's Forever' written across both parts. We can do better..

330 BAY Street Suite 820, Toronto, ON M5H 2S8

• Coordinated human rights and community events
• Fundraised for and managed event assets and budget
• Conducted technical report writing