Tharuman Thavakumar, Mba Email & Phone Number

New York, United States

New York, United States

San Francisco Bay Area

Rochester, New York Metropolitan Area

Irving, Texas

Identify and mitigate BI and contractual risk for 30+ clients. Improve BI automation road map/journey from VOC, data layer creation, dashboard design development, and pushing thru to production. Replaced 100+ reports with strategic automated dashboards in LOOKER. Play a pivotal role in onboarding offshore vendor to meet manual BI requirements (8 FTE); advise onshore team to streamline automation agenda and data pipelines.

Irving, Texas

Led quality assurance team of four directs and 36 indirect reports to enhance working efficiency. Designed and rolled out a target-based QA model vs. traditional random sampling. Conducted comprehensive weekly risk/compliance and QA audits for 20+ Tax service clients; gained substantial reduction in CoreLogic risk and losses by carrying out audits across CFPB risks, homeowner laws, and Escrow Banking standards. Managed aggregate function for QC, including three previous leaders.

Dallas/Fort Worth Area

Established and supervised tax sale team comprising of 15 direct reports tasked to manage mortgage tax outsourcing. Oversaw inventory and staff efficiently utilizing business metrics. Optimized internal processes as well as delivered clear and concise intuitions to management on opportunities and trends. Played a pivotal in formulating and executing operational policies and procedures in line with company needs and objectives.

Rochester, New York Area

Served as a Data Analytics Analyst, responsible for maintaining payment and tax files with worth of $1B. Superintended tax research teams for large corporate banks, including 11 onshore associates and 21 offshore associates. Undertook sole liability for daily inventory management, resource allocation, and reporting to senior management with focus on showcasing team health, covering DOI, KPIs, and MMRs. Enhanced client satisfaction while processing requests within a 24-hour TAT.

Rochester, New York Area

o Created and validated large payment files amounting to hundreds of millions in USD tax paymentso Validation of North Eastern tax agency payment files reviewing trends, issues and concerns resulting from corrupted fileso Parsing of data sets ranging from 10-line items to one million-line items to ensure data is inputted into systems correctly in the correct format

Amherst Ny

Managed the 2014 Global Associate survey under the supervision of the VP of HR. Job entailed planning, deployment and analysis of results to about 2600 associates globally - integrating multiple languages and representing multiple countries.

On boarded and trained in the sales methods implemented at Dorschel Automotive groups. Became certified in all VW vehicles sold in NA in less than 6months and passed sales certification in less than 2 months. Continued to provide exemplary customer service and bring in sales above what was expected.

Worked with time sheets, vacation requests, office tasks, payroll help.

Master Of Business Administration (Mba), Business, Management, Marketing, And Related Support Services

High School