Currently working as an Operations Associate in AWS Managed Services (AMS) at Amazon, focusing on delivering reliable, scalable, and secure cloud solutions for enterprise clients.

Diligent and highly motivated IT professional with 2 years of experience dedicated to providing 24x7 support, ensuring optimal server infrastructureperformance, and specializing in Microsoft Windows Operating Systems. Proven expertise in Active Directory, DNS, DHCP, and Group Policy, withstrong skills in monitoring servers, implementing changes, and adeptly managing incident, problem, change, and patch management. Proficientin Windows Server environments (2003/2008/2012/2012R2/2016/2019) and experienced in granting file folder access across domain servers. Wellversedin conducting server installations, configurations, maintenance tasks, including patching and upgrades. Skilled in VMware environmentmanagement, ESXi Host setup, VM backup, and snapshot maintenance. Demonstrated ability to detect, isolate, and resolve system outages,coupled with effective monitoring and optimization of CPU, Memory, Disks, and Azure resource consumption. Experienced in designing Azure VMs,Hyper‑V, and providing Problem Management support, including RCA for client‑impacting incidents. Possesses in‑depth knowledge of expandingdrives, VM resizing, and ITIL Change Management processes.