Tharusha Silva Email & Phone Number

United Arab Emirates

Sri Lanka

• Managing the performance incentive framework for HSBC Sri Lanka Wealth and Personal Banking.• Validating front line performance and collating stats against the given performance expectations of individuals to distribute rewards and to recognize staff on their key performance indicators. • Conducting training programs for front line staff related to Performance Incentive Framework.• Streamlining and implementing strategies to improve PIF across all channels.• Reporting regional and RBIF related MIs regarding risk weightage to ensure country events comply with Global requirements.

Sri Lanka

• Assisting Manager Business oversight in reviewing Wealth and Personal Banking Line of Business polices and Wealth and Personal Banking instructions.• Working closely with Financial Crime Compliance colleagues, regional stakeholders, branch network and Financial Crime Threat Mitigation team to identify unusual activities.• Assisting Manager Business Financial Crime Risk in Financial Intelligence Unit (FIU) audits.• Streamlining of Special Category of Customers approval process: Maintaining and monitoring of centralized Wealth and Personal Banking Special category of Customer register.• Monitor and identify all periodic and new to bank customer Special category of customer’s profile reviews which are overdue and follow up.• Ensure that all newly identified Special category of customers have received necessary approvals within stipulated SLA.• Assist in preparation of ad-hoc MI's and ensure that a value added service is provided to support the business lines at all times.• Assisting in closure of the issues arising from the Financial Crime Risk Assurance reviews.• Handling Customer Due Diligence remediation project to clear the backlogs by close follow-up action, accurate and efficient analytical reporting and ensuring adequate quality standards are met.

Sri Lanka

• Processing of cash deposits, withdrawals, house cheque deposits, issuance and encashment of foreign currency.• Account opening, Customer onboarding and screening in accordance with AML, CDD and KYC policies.• Consistently achieving multi product sales targets on a monthly basis (Ex- Personal loans, Credit cards, Account openings and internet Banking.)• Handling the help desk at the HSBC HDPL group office to identify potential clients for sales opportunities while servicing banking needs.• Identifying sales opportunities from the branch walk-in customers.• Maintain call reports of contacted sales leads• Proactively called the sales leads provided by the CRM team and identified potential sales opportunities to help achieve the sales target.• Assisted Premier Relationship Managers to achieve their service aspect of the customer relationship (ex: opening accounts, manual fund transfers).• Maintain good rapport with other departments to help service clients without delay.

• Consistently achieved personal loans sales targets on monthly basis.• Identified cross sell opportunities for accounts and credit cards and catered accordingly while achieving the personal loans target.• Consistently achieving the daily call target to make appointments with potential clients.• Visiting minimum 5 customers on a daily basis to create need based selling opportunities.• End to end follow up on loans and credit card application process.• Obtaining special approval from credit department on exceptional customer requests.

Master Of Business Administration - Mba

College Education