Tharushi Perera Email & Phone Number

Melbourne, Victoria, Australia

I am an innovative and results-driven Corporate Trainer with a passion for delivering exceptional customer experiences. With a strong background in training, relationship building, and strategic thinking, I have successfully contributed to the growth and success of organizations in the learning & development sectors. My expertise lies in providing end-to-end learning solutions, conducting product demonstrations, and leading implementation projects. I thrive on collaborating with clients and internal stakeholders to ensure we deliver value and meet their unique requirements.

Melbourne, Victoria, Australia

In this varied role, I'm responsible for providing end-to-end learning solutions on the company's product, assisting in product demonstrations, and working closely with sales directors to ensure objectives are met. - Provide end-to-end learning solutions for clients on the company'sproducts and services- Present company products and services that align with the bank's offering - Create training session plans that align with client goals - Engage with all levels of the client team to ensure usage grows - Manage end-to-end new product implementations/ user migration projects- Assist with product demonstrations at Sales Seminars and conferences - Work cohesively with the client account director- Constantly service to improve the level of training offered to clients - Participate in special projects as provided in quarterly KPI- Workday Learning (LMS) administration for internal staff

Melbourne, Victoria, Australia

In this role, I was responsible for facilitating new and existing client training, assisting in product testing, and working closely with the project managers to ensure client objectives are met. - Provide training on the company's product for new and existing clients.- Updating and enhancing software training materials.- Undertaking software testing as part of the development release cycle

Auckland, New Zealand

In this varied role, I was responsible for facilitating client training, assisting in product demonstrations, and working closely with sales & territory managers to ensure objectives and budgets are met. Responsibilities: -Train new clients on all SME & some corporate products -To contribute to territory budget by delivering upgrade targets -Assit with retention of customers by providing refresher training and ensure customers have maximum understanding of the system-Conduct territory blitzes in conjunction with the territory account managers-Assist with product demonstrations at sales seminars and conferences-Work cohesively with sales managers and territory account managers to ensure territory objectives and budgets are met -Constantly strive to improve level of training offered to clients-Assist with competitor analysis and research

New Zealand

In this varied role, I was responsible for providing end-to-end learning solutions for internal staff and leading the company's Induction Training Program. Mentoring junior trainers, assisting in product demonstrations and working closely with all levels of internal stakeholders to ensure the company's internal staff learning objectives are met. - Led Company's Induction Training Program.- Delivering blended learning solutions (face-to-face and virtual delivery) to a wide range of audiences, comprised of different ages and backgrounds. For example, induction training, and train-the-trainer sessions. - Experience in the instructional design of facilitation guides and training workshops. For example, I created from scratch the company’s Induction Training Facilitation Guide and lesson plans. - Assisting and mentoring team leaders to enhance their skills and knowledge through train-the-trainer workshops. - Creating and editing videos used for technical training and step-by-step tutorials (Screencast-o-matic). - Attending Management Meetings with all levels of stakeholders to discuss the current work of each team, raise operational issues of concern, and resolve those issues.- Working directly with the Quality Assurance team to identify, and analyze data and provide solutions for learning gaps. - Organizing and providing updates for all staff when technology or process changes occur. - Experience in developing and conducting training evaluations and assessments. - Recording and reporting on learning activities using the company’s LMS. - Ability to turn technical information into an easily understandable language where audiences are able to engage, connect and understand. - Design learning modules using Rice (Articulate 360).- Involve in the Contact Centre hiring process and attending Assessment Centres to measure the suitability of candidates.

Auckland, New Zealand

In this varied role, I was working for the Microsoft International vendor for their Licensing. I was responsible for calling a large list of international customers each month to introduce the Microsoft SAM Compliance process. - Calling a new large list of customers to introduce the SAM process with the intent of directing the customers to complete a Deployment Summary each month.- Service level and KPI achievements.- Driving customer participation rate.- Manage internal escalations - Following a defined and structured process.

Diploma In Computing Level 7, Information Technology

Diploma, Computer And Information Sciences And Support Services