Tharushi Perera Email & Phone Number

I am a results-driven banker with a passion for delivering exceptional customer experiences. Currently, I work at Nations Trust Bank in the Digital Banking & FriMi department, where I manage the testing and implementation of digital products. My role involves overseeing UAT (User Acceptance Testing) and executing digital acquisition strategies to attract new customers through online and mobile banking channels.In my previous role in the Customer Experience unit, I gained extensive experience in building and maintaining strong customer relationships, identifying opportunities to meet their financial needs, and delivering exceptional service. I am committed to creating personalized experiences that exceed customer expectations and drive loyalty.At Nations Trust Bank, I leverage my expertise in both customer experience and digital banking to create innovative solutions that meet the evolving needs of our customers. I am dedicated to driving growth and innovation in the financial industry and delivering results for the bank.Experience:Digital Banking Acquisitions at Nations Trust Bank • Develop and execute digital acquisition strategies to acquire new customers through digital channels, such as online and mobile banking.• Collaborate with cross-functional teams to identify opportunities to improve the customer experience and increase customer acquisition.• Monitor and analyze performance metrics to optimize campaign performance and drive business results.Customer Experience at Nations Trust Bank • Built and maintained strong customer relationships by delivering exceptional service and identifying opportunities to meet their financial needs.• Collaborated with cross-functional teams to ensure efficient and effective operations of department.Skills:• Digital Banking• Customer Experience•