Thasha S. Email & Phone Number

Malaysia

• Managed and successfully delivered customized software development projects based on the client’s needs and requirements
• Prepared specification documentation, outlining the need for the software, key technical requirements, and development journey/milestones to meet based on discussions held with the relevant stakeholders.
• Training Coordinator to 3rd party clients for all training offerings, particularly Sales, Leadership and Business Continuity programs Secondment Assignment to a Managed Care Organization (Nov 2021-Apr 2023) w
• Managed the business impact for a client when its key business partner underwent a company-wide digitization and restructuring process
• Implementation and maintenance of the Electronic Card System, reducing TAT for Ecard Enquiries
• Performed a digitizing exercise, Business Process & System AnalysisSecondment Assignment to a Yoga & Wellness Studio (Feb 2023-Oct 2023):

• Create Podcast Content Strategy, Content Plan & Schedule for social media.
• Podcast Lifecycle Manager (Episode Pre-production & Post-production)- Create all the content for DOTIVTHEPODCAST, including editing recordings and the copywriting for social media.- Sourcing professionally qualified.
• Produced 67 episodes since inception, interviewed 56 professionally qualified guests and building a growing community (across all platforms) of over 1200 organic followers
• Creating SOPs, Internal Operational Documentation & Templates for DOTIV

Malaysia

Governed the key activities performed by the Investment Department (i.e. Front, Middle & Back office functions) to ensure consistency with the Policies and Procedures. This entailed investigating and lifting daily pre-trade alerts and also monitoring investment pre-trade rules within Bloomberg AIMS trading platform. Other key tasks included preparing.

Malaysia

Preparing transfer pricing documentation for compliance and planning purposes to comply with local and global regulations. The key focal points included developing business acumen through working with the management teams of MNCs and conducting competitor benchmarking analyses. This enabled the suggestion/ validation of arm’s length pricing and ultimately.

Australia

• Analyzed and applied problem-solving tactics to investigate and resolve complex credit card and internet banking cases in a timely manner.
• Consistently met call KPIs (i.e., security protocols for calls, call time, hold time and handling client sensitive information)
• Regularly chaired team meetings and was entrusted to relay feedback to department heads on ways to improve engagement.

Australia

As a Transactions Operator, I assisted clients with credit card payments using Premier Technologies dashboard system, while offering premium customer service.

Master'S Degree, Accounting

Activities and Societies: Deakin Postgraduate Mentorship Program

Bachelor'S Degree, Banking And Finance, Economics

Activities and Societies: Radio Monash, Monash Finance Association, Monash Peforming Arts Club, Monash Nature Society