Thashica Rasiah Email & Phone Number

Montreal, Quebec, Canada

• Ensure team provides timely/accurate acceptance, validation and preparation of client instructions/agreements before delivering
• Work with Clients on SLAs and ensure we are meeting our Servicing SLAs
• Identify and resolve reoccurring problems to ensure corrective actions and proper procedures are put in place
• Review and strengthen processes to ensure deliverables/accuracy requirements are being met
• Deal with all escalated client issues within the team. Work to ensure all client issues are dealt with in a timely fashion on day to day basis
• Manage onboarding of new clients and/or add-on accounts ensuring staffing, account setups, DOPs etc. are in place

Montreal, Quebec, Canada

• Primary contact for the provision of services to investment advisors and family offices.
• Work closely with the other members of the business unit while remaining the primary contact for investment custody accounts.
• Work with investment counsellors, investors, actuaries and consulting firms and financial institutions.
• Provide research using various software, systems and other financial work tools.
• Open custody accounts while ensuring that the information provided is compliant with the anti-money laundering team (AML)
• Respond to requests by phone or email by providing information related to financial matters and investment custody accounts within the deadlines established according to service quality standards.

Montreal, Quebec, Canada

• Primary contact for a group of corporate and retired clients.
• Work closely with other members of the business unit while remaining the primary contact for retiree benefit services.
• Work with pension plan sponsors, retirees, actuaries and consulting firms and financial institutions.
• Provide research using various software, systems and other financial work tools.
• Respond to requests by phone or email by providing information related to financial matters and pension plans within the deadlines established according to service quality standards.
• Prepare monthly balance of payments reports at month end.

Montreal, Quebec, Canada

• Provide exceptional service by creating a welcoming environment. This includes recognizing and approaching each client.
• Stay up to date on the most recent sales and promotions.
• Help market displays and keep the store clean.
• Replenishment of goods, monitoring of stocks and processing of incoming shipments.
• Processing purchases at the cashier and balancing the cash register.

Montreal, Quebec, Canada

• Provide branch customers with an exceptional service experience by processing their transactions.
• Identify opportunities to offer client advice and solutions, encourage them to adopt digital technologies and present them to partners.
• Introduce clients to the capabilities of RBC partners or personally finalize client solutions.
• Prevent and resolve problems that customers may experience with banking services.
• Manage risk by adhering to procedures, processes and controls established for compliance purposes to protect the interests of clients when executing transactions.
• Responsible for money management: filling ATM machines, ordering money and end-of-day account balancing.

Major In Human Resource Management, Minor In Psychology

College Degree, Social Science Major In Psychology

High School Diploma