Thashini Nair Email & Phone Number
@believefitness.com
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Who is Thashini Nair? Overview
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Thashini Nair is listed as Marketing and Stakeholder Relations at Believe Fitness, a with 4 employees, based in Petaling Jaya, Selangor, Malaysia. AeroLeads shows a work email signal at believefitness.com and a matched LinkedIn profile for Thashini Nair.
Thashini Nair previously worked as Head of Human Resources at Believe Fitness and Member Service Manager at Evolution Wellness Holdings Pte. Ltd.. Thashini Nair holds Bachelor Of Science - Bs, Business Information System from University Of East London Cass School Of Education And Communities.
Email format at Believe Fitness
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About Thashini Nair
With more than 15 years of industry experience in the fitness sector, I have accumulated experience in customer services, community management, marketing and stakeholder relations. I consider myself a dynamic and progressive person, working with diverse communities and serving high-level strategies for impactful business outcomes. Serving multiple roles, I thrive in problem solving and employee engagement for greater people management, resulting in lower turnover rates and higher business outcomes. My current employment with Believe Fitness Sdn Bhd entails a wide scope of roles including human resource management, marketing and corporate communications and community management. Some of my accolades in the fitness industry include: ✔️'' Best District Operations Manager '' award by Celebrity Fitness Malaysia in 2014✔️'' Best Operation Manager'' award twice by Celebrity Fitness Malaysia in 2010 & 2012✔️'' 10 years Service'' by Evolution Wellness Sdn Bhd in 2019✔️Seven times fast track promotions within 12 years of working ( Jan 2008 - Nov 2020 )My contributions and tasks I have undertaken as below--- for Celebrity Fitness, Fitness First Malaysia & Chi Fitness 🔸Modernized & Introduced – '' Staff Happiness Survey '' to focus on staff welfare 🔸Restructured the Club Health Check & Service Quality Audit 🔸Strengthened the Service Excellent Award for all 3 Fitness brands 🔸Introduced Power Up Series – a gym Service training modules🔸Innovated the RATE IT application ( platform that captures, interprets & analyses customer feedback )🔸Designed & conducted new Service Training modules🔸Collaborated with the Area Business Managers and Managing Directors 3 fitness brandsMain Skills & Expertise includes : ◾Customer Relationship Management (CRM)◾Email & mobile marketing◾Business Development◾Employee Management and Development◾Quality Operations Management◾Team Building
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Thashini Nair work experience
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Member Service Manager
✔️Designed & conducted new Service Training modules, country process chart & SOPs for the company which has resulted in overall improvement for the operation of the business and progress further in opening more branches between 2010 - 2017.✔️Innovated the RATE IT application ( platform that captures, interprets & analyses customer feedback ) and managed to increase the MX Score from 6.5 below average to 8.7 MX excellent rating which exceeded the company's expectation ( from -10 to +68 Net Promoter Score ). ✔️Streamlined the main Social Media platform – Tribrand (Celebrity Fitness, Fitness First and Chi fitness) emails has been replied within 24hrs with no delay.✔️Modernized & Introduced – '' Staff Happiness Survey '' to focus on staff welfare which has scored from 6.9 - 8.5 ratings of staff working experience.✔️Restructured the Club Health Check & Service Quality Audit – Managed to improve the internal audit percentage up to 80% from 50%. ✔️Strengthened the Service Excellent Award for all 3 brands with a total of 814 nominations up till March 2020 to increase the performance of the staff.✔️Introduced Power Up Series – a Service training module created with an animated video to assist the General Manager in training the basic customer service value in gym itself for better understanding and adaptation. Indirectly which had improved the customer service rating of the gym.✔️Collaborated with the Area Business Managers and Managing Directors of Celebrity Fitness, Fitness First Malaysia & Chi Fitness to provide wide assistance in day-to-day operation to improve the efficiency within business departments.
Country Operation Manager
Promoted to become Member Service Manager for 3 fitness brands --- Celebrity Fitness, Fitness First Malaysia & Chi Fitness with Evolution Wellness Sdn Bhd.
District Operation Manager
Promoted to become Country Operation Manager in Feb 2015
Operations Manager
Customer Service Team Leader
Promoted to become Assistant Operation Manager in Jan 2009
Customer Service Provider
Promoted to become Customer Service Team Leader in July 2008.
Call Centre Team Leader
◾Supported the Operations Manager to highlight operational risks and areas for improvement.◾Lead and inspired a team of call agents to deliver excellent levels of individual/team performance and customer satisfaction.◾Managed day-to-day call line activities, prioritized and made risk/impact assessments within existing processes and procedures.◾Broadened the application of performance management and disciplinary measures as necessary.
Colleagues at Believe Fitness
Other employees you can reach at believefitness.com. View company contacts for 4 employees →
Fariz Lamin
Colleague at Believe FitnessKuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
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DS
Dharshan Shan
Colleague at Believe FitnessFederal Territory Of Kuala Lumpur, Malaysia
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RR
Rossianto Rapanca Dento
Colleague at Believe FitnessTangerang, Banten, Indonesia
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BF
Believe Fitness Tropicana Avenue
Colleague at Believe FitnessPetaling Jaya, Selangor, Malaysia
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SL
Samie Lai
Colleague at Believe FitnessKuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
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VS
Viknesraj Sellathurai
Colleague at Believe FitnessFederal Territory Of Kuala Lumpur, Malaysia
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ST
Sylvester Tin
Colleague at Believe FitnessWp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
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AS
Alfari Salleh
Colleague at Believe FitnessWp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
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NM
Nor Mohd Faizal Nor Salam
Colleague at Believe FitnessSubang Jaya, Selangor, Malaysia
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SS
Syed Shazwan
Colleague at Believe FitnessKuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
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Thashini Nair education
Frequently asked questions about Thashini Nair
Quick answers generated from the profile data available on this page.
What company does Thashini Nair work for?
Thashini Nair works for Believe Fitness.
What is Thashini Nair's role at Believe Fitness?
Thashini Nair is listed as Marketing and Stakeholder Relations at Believe Fitness.
What is Thashini Nair's email address?
AeroLeads has found 1 work email signal at @believefitness.com for Thashini Nair at Believe Fitness.
Where is Thashini Nair based?
Thashini Nair is based in Petaling Jaya, Selangor, Malaysia while working with Believe Fitness.
What companies has Thashini Nair worked for?
Thashini Nair has worked for Believe Fitness, Evolution Wellness Holdings Pte. Ltd., Celebrity Fitness, and Dommal Food Service.
Who are Thashini Nair's colleagues at Believe Fitness?
Thashini Nair's colleagues at Believe Fitness include Fariz Lamin, Dharshan Shan, Rossianto Rapanca Dento, Believe Fitness Tropicana Avenue, and Samie Lai.
How can I contact Thashini Nair?
You can use AeroLeads to view verified contact signals for Thashini Nair at Believe Fitness, including work email, phone, and LinkedIn data when available.
What schools did Thashini Nair attend?
Thashini Nair holds Bachelor Of Science - Bs, Business Information System from University Of East London Cass School Of Education And Communities.
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