Thasneem K S Email & Phone Number

Dubai, Ae

Pune, Maharashtra, India

At Infosys, I have taken on a key role in driving the enhancement and optimization of the Salesforce CRM system to support business objectives and improve customer relationship management. My responsibilities involve designing and implementing complex Salesforce configurations, including custom workflows, lead assignment rules, dynamic dashboards, and tailored reports. I have also been deeply involved in ensuring the integrity and management of data using advanced tools such as Data Loader and Salesforce Inspector. Additionally, I have worked closely with other teams to coordinate integrations with external systems like SAP and O365, ensuring seamless data flow and system synchronization. My work extends to overseeing the smooth operation of production and sandbox environments, ensuring their reliability and optimal performance. Through effective problem-solving, I have helped resolve technical issues and supported day-to-day Salesforce operations.

Pune, Maharashtra, India

In my capacity as a Systems Engineer at Infosys, I focused on managing the day-to-day operations of the Salesforce CRM system. This included handling user management, implementing routine updates, and ensuring the system's stability across both production and sandbox environments. I played a pivotal role in basic Salesforce configurations such as setting up standard workflows and generating reports, while also addressing support tickets and resolving technical issues within the service level agreements. My work was instrumental in maintaining the overall health of the Salesforce ecosystem, ensuring that users had access to accurate, up-to-date information and that the system remained aligned with business needs. Through close collaboration with internal teams, I was able to ensure the smooth execution of updates and configurations, contributing to the continuous improvement of the CRM system.