A results-driven product leader with 10 years leading Gen-AI and Machine Learning Operations, growth strategies, and analytics engineering for B2C products in retail and eCommerce sectors. Proven track record in scaling profitable business initiatives at start-ups, consultancies, and large-enterprises. I lead with empathy and curiosity, balanced with a data-first approach to empower my teams to deliver business and customer priorities effectively.My recipe to success - Entrepreneurial leadership style with clear vision & autonomy + good project management = Happy, motivated, and productive team! I am a Spartan Race Ambassador. Come have fun with me on the trails, get all muddy and jump over fire pits! Hint: I might be a horseman outside of professional setting ;) Not the most serious person you'd meet, but I can be one at work when the time calls for it. Completing my leadership apprenticeship (Master's equivalent) with Imperial College Business School end of this year, which I'm also very excited about!
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Product Manager IvCreditspringLondon, Gb
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Senior Product ManagerJohn Lewis Partnership May 2022 - PresentLondon, England, United Kingdom• Leading and mentoring a team of 5 product managers and business analysts to streamline Waitrose operations with ML technologies in shops, on track to drive over £4 million of cost saving in 2024 and won the 2023 DataIQ Best Data Enabling Solution award. • Matrix manage analytics engineers and data scientists to develop web and app personlisation programmes to drive growth to our eCommerce and loyalty, resulted in £6 million revenue YTD.• Improving Partnership-wide data literacy in senior leadership layer with a cost-neutral in-house business intelligence solution and long-term data engineering change programmes. -
Growth Product LeadRicepass Jan 2020 - Mar 2022Hong Kong Sar• RicePass is a pre-product, pre-seed start up that offers a subscription-based discounted meal from local restaurants within walking distances that are ready to be picked up by our customers. • Grew the company from 6 to 60 employees and achieved a MAU of 400k. Brought in £22 million in revenue for the company through subscriptions and partner commissions. We secured series A funding in year two. • Developed go-to market and pricing strategies with the founder. User tested and realised our product visions with engineering and technology vendors. Launched highly successful acquisition campaigns with marketers and agencies. Beating Deliveroo and Uber Eats consistently on app store and Google Play store in the Food & Shopping category. -
Analytics ManagerWeber Shandwick Jun 2018 - Mar 2020Hong Kong Sar• Analytics engineering lead with a team of 5 analysts and data engineers. Managed 12 accounts with a combined US$50 million P&L. • Led and implemented enterprise data transformation/change programmes and digital communications solutions for tech, retail, and pharmaceutical clients. • Mentored and led data internship programmes with talent team. Recruited and supported data analysts and engineers with career development plans and HR-backed rotational programmes. -
Senior Insight AnalystWeber Shandwick Oct 2017 - Jun 2018Hong Kong
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Insight AnalystWeber Shandwick Apr 2017 - Sep 2017Hong Kong
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Product Marketing AnalystMoneyhero Group Apr 2016 - Mar 2017Hong Kong Sar• Series B FinTech scale-up similar to the UK’s MoneySuperMarket improving personal finance literacy in Asia. I was the product owner for MarTech, specialised in growth analytics and SEO. • Migrated websites and applications for 4 markets, resulted in 67% increase in search engine visibility and US$3 million in commission revenue from strategic partnerships. • Led site optimisation and performance marketing initiatives with an in-house PowerBI reporting suite to improve performance marketing operations, resulted in 40% cost saving and 33% uplift in ad conversions. -
Project ManagerOgilvy Apr 2015 - Mar 2016Hong Kong• Client-facing project manager with 8 global accounts in luxury retail and hospitality sectors with a combined US$10 million advertising budget.• Improved project management and invoicing efficiency by 50% through automation and workflow overhaul with finance.• Managed end-to-end advertising production deliveries, and participated in 20+ RFPs and pitching.
🐴 Douglas Chan Education Details
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Distinction -
Economics
Frequently Asked Questions about 🐴 Douglas Chan
What company does 🐴 Douglas Chan work for?
🐴 Douglas Chan works for Creditspring
What is 🐴 Douglas Chan's role at the current company?
🐴 Douglas Chan's current role is Product Manager IV.
What schools did 🐴 Douglas Chan attend?
🐴 Douglas Chan attended Imperial College Business School, Uc San Diego.
Who are 🐴 Douglas Chan's colleagues?
🐴 Douglas Chan's colleagues are Saumya Pillai, Nicole Alexandrides, Roopa G., Jonika Lewis, Jacqueline Hemmings, Mitchell Green, Sumeet Mahajan.
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