Leroy Smith Email & Phone Number

Jackson, Ca, Us

California, United States

Jackson, California, United States

Stateline, Nevada

• Performed on-site tier 2 troubleshooting ticket resolution for both Harrah’s and Harvey’s South Lake Tahoe properties consisting of operations offices, hotels, casinos, spas, multiple bars, restaurants, and concert/entertainment venues.• Imaged, configured, repaired, and deployed POS system replacements for concert venue.• Imaged, configured, customized, and deployed Windows 10 installations to offline and online workstations in all departments, upgrading PCs as necessary as part of… Show more • Performed on-site tier 2 troubleshooting ticket resolution for both Harrah’s and Harvey’s South Lake Tahoe properties consisting of operations offices, hotels, casinos, spas, multiple bars, restaurants, and concert/entertainment venues.• Imaged, configured, repaired, and deployed POS system replacements for concert venue.• Imaged, configured, customized, and deployed Windows 10 installations to offline and online workstations in all departments, upgrading PCs as necessary as part of project consisting of over 200 workstations.• Performed networking configuration and setup for various events as well as new offices consisting of running network lines, installing VOIP phones, PCs, and printers.• Deployed and configured new AV software deployment on over 200 workstations and POS terminals throughout both properties.• Created training documentation for the imaging and deployment of a new POS system. Show less

South Lake Tahoe, California

Determine the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering. Maintain current knowledge of program regulations and procedures necessary for multi-program caseload administration; Initiate and process casework through a statewide automated system. Identify needs and makes appropriate referrals for health, social, and/or employment services. Acted as Duty Worker throughout month handling all immediate needs clients had… Show more Determine the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering. Maintain current knowledge of program regulations and procedures necessary for multi-program caseload administration; Initiate and process casework through a statewide automated system. Identify needs and makes appropriate referrals for health, social, and/or employment services. Acted as Duty Worker throughout month handling all immediate needs clients had for workers not available. Managed a caseload of 700-900 cases consisting of 850-1200 programs. Show less

Carson City, Nv

Met with clients and prospective clients to go over a complete needs analysis tying in State Farm products to their financial and life needs. Made a minimum of 40 outbound prospecting calls daily to find new business to quote insurance and other products to. Explained various coverages and options and how products tied directly to the customer. Ensured all follow-ups were completed and all business needs were handled for agency. Managed the social media marketing for the office, increasing… Show more Met with clients and prospective clients to go over a complete needs analysis tying in State Farm products to their financial and life needs. Made a minimum of 40 outbound prospecting calls daily to find new business to quote insurance and other products to. Explained various coverages and options and how products tied directly to the customer. Ensured all follow-ups were completed and all business needs were handled for agency. Managed the social media marketing for the office, increasing reach from an average of 0-5 people per week to 175-300 per week, which resulted in increased sales opportunities. Licenses Achieved: Nevada Insurance Producer License for property, casualty, life & health; Nevada Nonresident Notary Public Certification; and Federally Facilitated Marketplace Certification. Show less

Ukiah, Ca

Performed the complete sales process with every customer interaction ensuring that every customer was able to have a product solution that matched their individual needs. Assisted customers with any billing or service related issues. Assisted in the training of all retail wireless consultants hired. Acted as the point of contact manager during times when the store manager and/or sales manager were out of the location. Performed technical troubleshooting on customer's phones and/or computers and… Show more Performed the complete sales process with every customer interaction ensuring that every customer was able to have a product solution that matched their individual needs. Assisted customers with any billing or service related issues. Assisted in the training of all retail wireless consultants hired. Acted as the point of contact manager during times when the store manager and/or sales manager were out of the location. Performed technical troubleshooting on customer's phones and/or computers and connected devices. Ran monthly Device Training Workshops instructing customers on how to use their phones and devices. Acted as the go-to person for any technical issues other associates would have. Performed trouble shooting/maintenance on PCs at our location. Took on the role of Accessory Champion acting as the product knowledge specialist for all accessories, driving sales and training team members on their functions. Received national recognition for development and implementation of tracking tool and performance while in this role. Show less

Represented AT&T in a retail environment consulting with both consumer and business customers selling solutions to them based on their needs. Focused on wireless offerings (including accessories, features and revenue) as well as wired home solutions. Handled all customer issues including bill payments, customer service issues, technical support issues, device troubleshooting, installation issues, etc. Led team consistently in every metric across the board

Concord, Ca

Took inbound calls selling the complete suite of Comcast products to both new and existing customers. Used consultative selling techniques and open ended questions to upsell base customers to more advanced products that would meet their needs. Also handled a variety of billing, customer service and technical support questions providing solutions for all customers. Led all of Northern California in both total units sold as well as quality scores received and performance metrics met. Acted as… Show more Took inbound calls selling the complete suite of Comcast products to both new and existing customers. Used consultative selling techniques and open ended questions to upsell base customers to more advanced products that would meet their needs. Also handled a variety of billing, customer service and technical support questions providing solutions for all customers. Led all of Northern California in both total units sold as well as quality scores received and performance metrics met. Acted as Team Lead coaching and developing fellow representatives on best practices Show less

Folsom, Ca

Supervised a team of 8-12 telesales representatives, focusing on driving performance on both acquisitions as well as key performance metrics. Focus on coaching/developing representatives to sell the total value and to find sales opportunities on every call. Attended district meetings and acted as Associate Director on multiple occasions representing the district. Conducted interviews and assisted in hiring process.

Oneonta, Ny & Stockton, Ca

Ran all operations of the front office including but not limited to the interviewing, hiring and supervising of a staff of 10-15 front desk agents. Was responsible for all decisions relating to room sales and front desk operations. Up to three times per week acted as Manager on Duty of entire hotel including front desk, housekeeping, maintenance, banquets, an active lounge and restaurant.

Bachelor Of Science - Bs, Cybersecurity & Information Assurance

Activities and Societies: Omicron Sigma Sigma - Order of the Sword & Shield

Associate Of Arts And Sciences - Aas, Network And System Administration/Administrator

Computer Science

High School Diploma, General Studies