Thatiparthi Harsha Email and Phone Number

6+ years of progressive success in spearheading customer service initiatives through catapulting the organization’s visibility with a prime focus on process improvement, service delivery, quality and requirement analysis, compliance management, business analysis, revenue generation along with strong leadership and people management. ➞ Hands-on experience in assisting the management by completing orders and keeping customers informed of delays and delivery dates. Prolific expertise in resolving customer queries and escalations/ compliances through chat, calls, and e-mails.➞ Demonstrated ability in maintaining productive relationships, resolving complex issues, and winning customer loyalty within the set standards.➞ Apt in handling grievances and delivering services to the client satisfaction at the optimum level. ➞ Proven analytical skills with the ability to research, gather, analyze and synthesize information from multiple sources and produce consistently➞Performing high-quality analysis, conclusions, and deliverables in response to the data sourceA Proven leader and a mentor while developing and retaining high-performing teams and driving cross-functional collaboration to bring teams together for successful business alignment and rapid execution. Keen business acumen with a forward-thinking and big picture vision: Outperforms in engaging with multiple clients/vendors/business leaders: seamlessly blends with pace, culture, and process. Conversant with MS Office package and Windows operating system