Creating content for websites, writing customer communications, editing for book proposals, developing templates for business procedures, strategy for online content, developing tone-of-voice as part of brand books, all across a range of industries.

Involved in written content across all areas of the business, from in-game copy and marketing collateral, through to media releases and website content. Creative content ideation, communication and liaising with both internal and external stakeholders, conducting interviews for content and managing a roster of external copywriters to deliver content on time.

Collaborated with development and leadership team to create content; online content, customer communications, promotions, eDM campaigns, partner proposals, tone-of-voice and brand book.

Working with major pharmaceutical clients implementing changes to drug reporting IT system. Developed a change approach with senior leadership, organisational readiness approach and employee communication plan, for the successful implementation of a key technology replacement which impacted over 1500 client employees across four continents.