Keeping the lights on and running energy markets

Created and facilitated leadership development series with 95% approval rating on topics like operations, hiring, employee relations; generating a 15% uptick in employee engagement survey scores and a decrease in time-to-hire by 13 daysDesigned and facilitated people and technical skills trainings with 98% approval rating on topics like Giving and Receiving Feedback, Managing Many Generations, Microsoft ExcelDesigned and published environmental, safety, and legal compliance eLearnings with 100% audit scores and increasing learning management system (LMS) utilization by 120%Managed vendor relations and contract renewals to maximize user utilization, consequently winning multiple Customer of the Year awards

Created and coordinated training programs for onboarding, leadership development, mentorship with 92% approval rating; leading to 23% uptick in employee satisfaction survey scoresCreated Career Map tool with videos, practice exercises, and feedback loops, increasing employee retention rate by 12%Collaborated with HR and ERGs to develop and facilitate Bias Awareness course with 100% employee participation and 97% approval ratingCreated company’s first self-service intranet with 80% decrease in unnecessary IT helpdesk tickets

Led healthcare IT software classes for providers and analysts, achieving a 98% approval rating overallPromoted within a year to lead team of 25 technical trainers and instructional designers with 100% employee retention rateProduced 50+ videos eLearnings on healthcare IT application certification and onboarding classes, reducing onboarding time by three (3) daysRecognized as go-to PowerPoint designer, wiki wizard, and also trusted to lead executive tours for prospective customers

Led global customer onboarding and ongoing engagement on the ad tech platform through virtual and in-person formats, reducing customer churn rate by 15%Organized a team competition resulting in a 4x increase in knowledge base content within a month, leading to a 42% decrease in customer tickets submitted to support teamCreated new employee onboarding and manager training programs from the ground up, yielding 20% uptick in manager approval survey scores

Onboarded 50+ people managers, 300+ employees with 98% training approval rating on topics like industry-leading customer service skills, product knowledge, and brand standardsMentored over 300+ employees and opened four (4) new Apple stores as training lead Consistently ranked top 10 in sales performance

Created new computer software curriculum to teach Adobe appsSupported 10 special education students grades 9-12Boosted GPA by 1.5 points in all subject areas

Trained unit members on new databases for data and case managementEarned top-secret clearance and one of 100 spots nationwide Developed a division-wide PowerPoint template

Facilitated eight (8) Integrity Seminars per semester, 100+ students annuallyManaged academic integrity initiatives with college administration and facultyCoordinated the adjudication of 50+ honor code violation cases annually