Thato Mantoa Miya Email and Phone Number

• Administer all reservations, cancellations and no-shows, in line with company policy• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities• Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety• Conduct regular security checks throughout the day and report any security issues to line manager• Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment• Provide reports, as required, for housekeepers and management• Always adhere to all company policies and procedures and licensing laws• Assist in keeping the hotel reception area clean and tidy, at all times• Deliver excellent customer service, at all times• Be involved and contribute at team meetings