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Paul Chang Email & Phone Number

Director of Customer Success Architecture @GitHub | Helping developer teams build software, better! at GitHub
Location: Greater Seattle Area, United States, United States 13 work roles 5 schools
1 work email found @github.com LinkedIn matched
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Role
Director of Customer Success Architecture @GitHub | Helping developer teams build software, better!
Location
Greater Seattle Area, United States, United States
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Paul Chang is listed as Director of Customer Success Architecture @GitHub | Helping developer teams build software, better! at GitHub, a company with 501 employees, based in Greater Seattle Area, United States, United States. AeroLeads shows a work email signal at github.com and a matched LinkedIn profile for Paul Chang.

Paul Chang previously worked as Director of Customer Success Architecture - AMER at Github and Director of Customer Success Architecture - AMER West at Github. Paul Chang holds Masters, Information Systems Management from Carnegie Mellon University.

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{first_initial}{last}@github.com
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Profile bio

About Paul Chang

I'm a 2nd generation Korean-American 🇰🇷🇺🇸 who grew up in the east coast of the US. I did my undergrad at UVA (Go Hoos!) and my graduate studies at Carnegie Mellon. I fell in love with the beauty of the Pacific Northwest 🏔🌲 and moved to Seattle in 2019. Out here, I try to stay active. You might find me hiking, snowboarding, going for a jog, or working out in my home gym. But I also like to read, travel, and spend time with my wife and daughter 👩‍👧.I love ❤️ collaborating with others and helping people do their best work. And I'm definitely not shy about rolling up my sleeves to get things done. Seeing others get value out of something I've been a part of is extremely rewarding. I also get inspired by amazing achievements 🤩! My strengths profile include: honesty, self-regulation, curiosity (growth mindset), fairness (diversity, inclusion, & belonging), and prudence (data-driven). I've been privileged with my career in tech 🤖 and got to use my strengths moving from: Developer -> Services -> RevOps -> TPM -> CSA Leader.At GitHub ✨, I'm fortunate to be building and leading a talented team of Customer Success Architects. Our focus is to help our customers build software leveraging the GitHub platform. Let's build from here! 🚀

Current workplace

Paul Chang's current company

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GitHub
Github
Director of Customer Success Architecture @GitHub | Helping developer teams build software, better!
88 Colin P Kelly Jr St, San Francisco, CA 94107, us
Website
Employees
501
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13 roles

Paul Chang work experience

A career timeline built from the work history available for this profile.

Director Of Customer Success Architecture - Amer

Current

San Francisco, CA, US

  • Leading and serving the AMER Customer Success Architects (CSA) team for GitHub!
Aug 2024 - Present

Director Of Customer Success Architecture - Amer West

San Francisco, CA, US

  • 🤖 Joined GitHub to come full circle in a way with how I started out as a developer. I get to leverage all of my experience in architecture, software delivery, operations, technical program management, and people.
  • Built and led the AMER West team of Customer Success Architects (CSA) for GitHub, where the world builds software!
  • Drove adoption of GitHub's AI-powered DevSecOps platform.
  • Provided CSA coverage for AMER West set of customers ($100M+ ARR and growing).
Apr 2022 - Jul 2024

Health And Well-Being

Career Break

👨‍👩‍👧 🏝 🏔 🏂 🌊 🧘‍♂️

Oct 2021 - Apr 2022

Senior Manager, Technical Program Management

Palo Alto, CA, US

Feb 2021 - Oct 2021

Senior Manager - Customer Success Architects

Palo Alto, CA, US

  • 🌎 Promoted to a people manager to manage the same team of Customer Success Architects for AMER. Helped our System Integrators (SISO / GSI)🤝 develop solution offerings with company's products 🏗. Drove adoption of.
  • Led and managed Customer Success Architect team in AMER (16 total with 10 directs and 6 extended members).
  • Exceeded 100% of customer experience objectives delivering on 200+ engagements.
  • Delivered 100+ pieces of intellectual property (whitepapers, blogs, etc.)
  • Launched and delivered Solution Definition workshops to System Integrators (SISO / GSI) contributing to 200+design wins and $700M+ in revenue.
  • Recognized with the Customer Success Best Team Award in the Q3 2020 All Hands for rallying a team of Cloud Solution Architects to rapidly deliver collateral for the Customer Success digital touch program.
Jan 2019 - Jan 2021

Senior Technical Program Manager - Cloud Solution Architects

Palo Alto, CA, US

  • ⬆️ Promoted to Senior Technical Program Manager. Launched and ran the Solution Architecture workshop program 🚀 for top customers at the annual VMworld customer conferences (US and Europe: ~30,000 attendees total)..
  • Developed, ran, and owned the Solution Architecture workshop program for 4 years at the VMworld conference averaging a CSAT of 4.95 and a 9.5 out of 10 in recommending to others across 100+ global customers.
  • Led the development and ran the delivery of the comprehensive Livefire solution training, a hands-on partner enablement course, garnering 91% CSAT across 10 classes worldwide.
  • Recognized in several quarterly All Hands calls with 2 Best Team Awards, 1 Leadership Award, and 3 separate “Spot” performance awards.
Dec 2015 - Jan 2019

Global Program Manager - Cloud Solution Architects

Palo Alto, CA, US

  • ☁️ Identified Cloud as the next area in tech I wanted to pursue. Leveraged my Technical Program Management skills to work with a large, cross-functional team 🧑‍🤝‍🧑of Cloud Solution Architects, Technical Writers.
  • Managed the build out and delivery of field enablement with a global team of 25 Senior Cloud Solution Architects.
  • Delivered all content including field assets and hands-on solution training on time and on budget.
  • Defined and exceeded all target metrics including downloads (145%) and unique views (150%).
Jun 2014 - Nov 2015

Senior Technical Program Manager (Data Integration) - M&A

Houston, Texas, US

  • 🧗🏼‍♂️ Made a foray into the data world. Designed and built a data conversion engine 🏗 to migrate data from acquired companies 🔁. Learned about customer and product data, data profiling, ETL, pipelines, and data.
  • Achieved 100% data migration success rate of front-office (Lead-to-Quote) data for $11B acquisition from legacy CRM and marketing systems onto salesforce.com (SFDC), Eloqua, and Aprimo.
  • Improved SAP to salesforce.com (SFDC) renewal opportunity integration success rate from 71% to 97%.
  • Received 2 Certificates of Recognition for “Results through Teamwork” and “Making a Difference–Execution”.
Nov 2012 - May 2014

Senior Technical Program Manager - Revops

Houston, Texas, US

  • 🚅 No longer in road warrior mode as my daughter was born 👨‍👩‍👧. Moved to an internal role building out the company's Deal Desk ✅ process on the product I consulted for. Learned and deployed Scrum 🛫 to manage projects..
  • Designed, built, and launched a global deal governance process on PPM for Revenue Operations resulting in a 51% improvement in deal approval turnaround time for Sales Representatives.
  • Led a worldwide and virtual team of 5 developers through the SDLC.
  • Ran governance, delivery, and support initiatives for HP Software’s internal Project and Portfolio Management platform ($1MM annual budget).
  • Received a "Letter of Appreciation" for consistently delivering on time with high quality as well as for the successful design and architecture of the PPM, Siebel, and SFDC integration.
Aug 2009 - Oct 2012

Principal Consultant (Ppm) - Professional Services

Houston, Texas, US

  • 🧐 Identified new opportunities within customer accounts and scoped customer engagements. Got my PMP certification ⭐️. Learned to manage multiple engagements and rescue 🚨 troubled accounts.
  • Oversaw multiple engagements with Fortune 500 and Federal customers to achieve $2.5M in recognized revenue.
  • Rescued two troubled customer accounts with one leading to the largest single-size Professional Services deal and becoming the most profitable fixed bid project (> 57% margin) in the U.S. East region.
  • Received 2 Certificates of Appreciation for “Achievement and Contribution, Commitment to Quality, Passion for Customers, and Teamwork” from Sales organization, first in Professional Services East region’s history.
Jan 2007 - Aug 2009

Senior Consultant (Ppm) - Professional Services

Mercury Interactive
  • 🚚 Delivered software for enterprise customers. Did "DevOps" before DevOps was a thing with the product's code promotion and workflow engine. Also jumpstarted 💥 customers' digital transformation efforts by jointly.
  • Recognized as #2 most billable consultant worldwide for a quarterly period.
  • Conducted design workshops and presented to C-level executives.
  • Repeatedly achieved high customer satisfaction resulting in customer references and 10 contract extensions.
  • Coached and mentored junior members on all modules within the PPM product suite.
Jun 2005 - Jan 2007

Contract Developer

US

  • 📃 Contracted for a large semiconductor company managing the Facilities 👷🏽 department's project control and operations systems ✅. Learned to lead a technical team 🧑‍🤝‍🧑. Also learned about Program Management ✍️ and.
  • Led team of 5 to maintain and support project control systems and databases built on.NET, MS Access, ASP, IIS, and SQL Server with integrations to SAP, Lotus Notes, and Primavera.
  • Received 4 Certificates of Recognition from client for outstanding service and support, the most awarded out of employees and consultants by the customer’s department.
  • Certified in Primavera P3e Planning & Controlling and Advanced Topics.
Jun 2001 - Apr 2004

Developer - Ad Technologies

Ipipe, Inc.
  • 🎬 Started my tech career here as a developer for a small Internet company in the ad and content business. Learned to code 🤖 and work with databases full-stack with Microsoft tech. Received my post-baccalaureate.
  • Developed and maintained Web-based software that tracked and served Internet advertisements millions of times daily
  • Designed and implemented code modifications to online ad-serving software resulting in a performance improvement of 20%.
Oct 2000 - May 2001
Team & coworkers

Colleagues at GitHub

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5 education records

Paul Chang education

Masters, Information Systems Management

Carnegie Mellon University

Ba, Economics

University Of Virginia

Education record

University Of Virginia

Education record

University Of Virginia

Education record

University Of Virginia
FAQ

Frequently asked questions about Paul Chang

Quick answers generated from the profile data available on this page.

What company does Paul Chang work for?

Paul Chang works for GitHub.

What is Paul Chang's role at GitHub?

Paul Chang is listed as Director of Customer Success Architecture @GitHub | Helping developer teams build software, better! at GitHub.

What is Paul Chang's email address?

AeroLeads has found 1 work email signal at @github.com for Paul Chang at GitHub.

Where is Paul Chang based?

Paul Chang is based in Greater Seattle Area, United States, United States while working with GitHub.

What companies has Paul Chang worked for?

Paul Chang has worked for Github, Career Break, Vmware, Hp Software, and Mercury Interactive.

Who are Paul Chang's colleagues at GitHub?

Paul Chang's colleagues at GitHub include Genny B., Nadia Goar, Ma, Ronnie M., Shelly Sanchez, and Nikolas Temidaloe.

How can I contact Paul Chang?

You can use AeroLeads to view verified contact signals for Paul Chang at GitHub, including work email, phone, and LinkedIn data when available.

What schools did Paul Chang attend?

Paul Chang holds Masters, Information Systems Management from Carnegie Mellon University.

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