Pratik Bajaj Email & Phone Number

Bengaluru, Ka, In

Developed a Data-Driven Decision Framework utilizing GPT agents and prompt frameworks, adept at data integration, analysis, and transforming natural language queries into actionable insights, enhancing the role of a Data Analyst. Explored and applied Generative AI across various marketing stages including strategy, programmatic marketing, and campaign design, integrating these innovations into diverse client projects in D2C Retail, F&B, Services and Public Sector.Co-Founded 'Experience Box', a company leveraging AI for product design, digital outreach, and market strategy, enhancing visibility for small, home-grown businesses through alternate channels.

Bangalore/Us/Norway

Led key innovation programs for clients across diverse sectors like Financial Services, Insurance, Healthcare, and Real Estate, focusing on developing advanced AI technologies including generative models and cognitive automation. This led to significant business growth in new areas. Also designed and implemented an 'Innovation-as-a-Service' business model, effectively integrating services from different business units, startups, partners, and cloud platforms.

Bangalore/Us

Managed a portfolio of Digital Experience frameworks encompassing Conversational AI Bots, Augmented Analytics, Natural Language Search Applications, and Cognitive Support (Vision+RPA), which enhanced customer engagement and drove new acquisitions. Program Managed 'Open Innovation' Initiative and bi-annual tech events, where I mentored customers, employees, and partners, fostering a culture of innovation. Additionally, developed the 'Problems Worth Solving' assessment, creating a robust innovation pipeline and collaborated with Digital Labs on prototype development, thereby boosting engagement with key accounts.

Bangalore/Oslo

Product Owner of 'CX Calibration', an AI/ML and NLP-driven customer analytics framework designed to calculate, correlate, and unearth key factors for enhancing Customer Experience (CX) KPIs with generative models and summarization techniques. Utilized advanced forecasting for data-driven decisions, supporting multiple use cases for Sales, Marketing, and Service departments, thereby establishing EVRY as a key solutions provider.

Bengaluru Area, India

Developed investor pitch decks, digital marketing strategies, and solution designs for startups in Retail, eCommerce, F&B, IIoT, and Conversational AI, along with crafting comprehensive business plans and services roadmaps. I also provided thought leadership and conducted innovation workshops on real-world problem-solving using Design Thinking. Additionally, developed and validated a multi-channel and multi-modal feedback collection prototype to provide customer experience analytics to businesses.

Bangalore/Sydney

As Practice Head of Customer Experience Management, I was responsible for business growth, delivering advisory services and thought leadership in CX technology. I crafted and executed Go-To-Market strategies that boosted SaaS adoption and lead conversions. My work in developing innovative digital products in areas of social, mobile, and analytics enhanced core CX platforms with integrated solutions. Additionally, I was instrumental in expanding our operational presence, strengthening partnerships, and driving market growth in the Australasia region.

Bangalore/Sydney

I led cross-functional teams globally to deploy CRM/CX solutions on platforms like Salesforce and Oracle CX Cloud, enhancing digital transformation strategies and re-engineering customer journeys for Australia's Big 4 Banks and major retail stores. Additionally, I managed key technology upgrades for Department of Welfare and Immigration services, introducing mobile-first experiences and substantially improving service delivery.

Mumbai Area, India

Performed all aspects of software development life-cycle as a primary liaison for leading digital marketing and advertising clients. Implemented off the shelf and home-grown e-commerce, digital marketing and customer engagement platforms. Product manager for a B2B/B2C order-to-delivery system and an automated cloud based content management system (CMS) that helped clients reduce their overall TCO by upto 50%.

Bengaluru Area, India

Investigated bottle-necks in outsourced services of multiple clients. Led a 6 member Internal tools team to introduce reporting and hire-to-retire process automation for multiple clients, thereby resulting in annual savings of $250k and delivering value for end clients.

Mastering Design Thinking, Digital Business Innovation

B.Sc, Triple Major; Computer Science, Mathematics, Electronics

Project work: ERP Process management Application, developed/deployed over private cloud for an Automobile Sales and Services Company.