Jack Joyner Email & Phone Number

Hickam Afb

Provided systems support - through Patching NIPR and SIPR Machines, scanning machines and troubleshooting installation errors with software. DRA - Web directory services, for account creations, account issues and troubleshooting. ADUC - Active directory user control, searching domain, for users, workstations, and server. Troubleshoot vulnerabilities utilizing ADUC snap-ins for vulnerabilities within the workstationsRemote desktop support on the NIPR and SIPR networks. McAfee - Software installation, troubleshooting and updating of packages and policies to ensure software was properly up to date. SCCM client install, troubleshooting, repair downloading of MTOs and TCNOs. Working closely with SCCM administrators to trouble shoot issues with automation. Integral part of the CCRI Patching team. Patched and trouble shoot issues with NIPR and SIPR machines, to ensure all vulnerabilities were resolved. Scored excellent, during review. Utilized WSUS, and SCCM for windows updates and software installation for GOTS and COTS software.STIG – Perform Scans to servers and workstations for vulnerabilities using SCAP tool v4.1 and utilizing DISA for the base line. Change Sponsor – Create Sponsored request for NIPR and SIPR members, follow up with requests and make sure requests were routed properly, resolved, cancelled or closed. BMC - Remedy Trouble Ticket System, create, edit, and route tickets for the 747 CS team.

Hickam Afb

Provided systems support - through Patching NIPR and SIPR Machines, scanning machines and troubleshooting installation errors with software. DRA - Web directory services, for account creations, account issues and troubleshooting. ADUC - Active directory user control, searching domain, for users, workstations, and server. Troubleshoot vulnerabilities utilizing ADUC snap-ins for vulnerabilities within the workstationsRemote desktop support on the NIPR and SIPR networks. McAfee - Software installation, troubleshooting and updating of packages and policies to ensure software was properly up to date. SCCM client install, troubleshooting, repair downloading of MTOs and TCNOs. Working closely with SCCM administrators to trouble shoot issues with automation. Integral part of the CCRI Patching team. Patched and trouble shoot issues with NIPR and SIPR machines, to ensure all vulnerabilities were resolved. Scored excellent, during review. Utilized WSUS, and SCCM for windows updates and software installation for GOTS and COTS software.STIG – Perform Scans to servers and workstations for vulnerabilities using SCAP tool v4.1 and utilizing DISA for the base line. Change Sponsor – Create Sponsored request for NIPR and SIPR members, follow up with requests and make sure requests were routed properly, resolved, cancelled or closed. BMC - Remedy Trouble Ticket System, create, edit, and route tickets for the 747 CS team.

Hawaiian Islands

Investigates and resolves software and hardware problems of customer/users.Support technical solution implementations, upgrades/conversions and use metrics to monitor performance/measure key project criteria and assist engineers with coding, testing, implementation and documentation projects.Assist in the evaluation, testing and recommendation of hardware, software, and network configurations and analyze user requirements and statistics to identify trends and resolve performance issues. Handle problem recognition, research, isolation, resolution, and follow-up for user problems. Installed, configured, and troubleshoot Windows 7/ XP desktop operating systems.Installed and configured Symantec Endpoint Protection 11 and Antivirus for Exchange 2007/2003Identify and respond to or mitigate Information Assurance (IA) security incidents, vulnerabilities and risk such as intrusions and end user errors. Perform administrative installs, configuration, and automated deployment of Microsoft Office 2010/2007/2003 suites.Installed and configured Outlook 2010/2007/2003/2000 for exchange server connectivity. Coordinate and perform physical PC replacements as necessaryCoordinate with end users and desktop support staff to help manage deployment scheduleDeployment of computers, peripherals, monitors, smartphones and VOIP phonesMigration of user data, end user orientation and troubleshootingPreventive checks on all desktops, laptops, software, printers, peripheral devices and A/V (audio video) equipmentTroubleshot and Identify problems with connectivity/interference, from NIC to PORT and help isolate issues for Network team.

Kaneohe Mcbh

Tier 3 IT Specialist (NGEN) projectInvestigates and resolves software and hardware problems of customer/users.Support technical solution implementations, upgrades/conversions and use metrics to monitor performance/measure key project criteria and assist engineers with coding, testing, implementation and documentation projects.Assist in the evaluation, testing and recommendation of hardware, software, and network configurations and analyze user requirements and statistics to identify trends and resolve performance issues. Handle problem recognition, research, isolation, resolution, and follow-up for user problems. Installed, configured, and troubleshoot Windows 7/ XP desktop operating systems.Installed and configured Symantec Endpoint Protection 11 and Antivirus for Exchange 2007/2003Identify and respond to or mitigate Information Assurance (IA) security incidents, vulnerabilities and risk such as intrusions and end user errors. Perform administrative installs, configuration, and automated deployment of Microsoft Office 2010/2007/2003 suites.Installed and configured Outlook 2010/2007/2003/2000 for exchange server connectivity. Coordinate and perform physical PC replacements as necessaryCoordinate with end users and desktop support staff to help manage deployment scheduleDeployment of computers, peripherals, monitors, smartphones and VOIP phonesMigration of user data, end user orientation and troubleshootingPreventive checks on all desktops, laptops, software, printers, peripheral devices and A/V (audio video) equipmentTroubleshot and Identify problems with connectivity/interference, from NIC to PORT and help isolate issues for Network team.

Hickam Afb

Tier 3 Technician servicing the Air Force and all of their 800,000 employees. Resolving, routing and training technicians and all military members was a privilege and learning experience. Member of the pioneering team most awarded of the AFNet Enterprise Service Desk for the United States Air Force (USAF) at Joint Base Pearl Harbor-Hickam providing enterprise IT support to Department of Defense (DoD) personnel around the world.Active directory – Account maintenance for USAF, DoD and Contractor.Windows Server 2003: Active directory.Windows Server 2008: Active directory. Remedy 7.6: Account creations, ticket creations, ticket trouble shooting. Blackberry (BES): Troubleshooting phones, account and server account creationsDirectory Resource administration (DRA) Web based Active directory.Bomgar v12.3.2: Remote assistance with computer trouble shooting, outlook exchange issues, driver installations, printer mapping, and software installs.Windows 7/Vista 32/64 bit: Remote desktop support (MSTSC) Outlook 2007/2010 trouble shooting.Technical writer as an Instructor for the Enterprise Service Desk.

Honolulu, Hi

Store relations with management Store training on new products. Demo setup of new devices. Customer service and product knowledge. Product training and familiarization and testing of new products.

Pearl City

Maintain Sales goals with all employees on the floor. Stock floors with new products updating all information related. Assist staff with all questions related to products and customer helpCustomer Service / RelationsHold sales meetings, group awareness of new products and pricing.Hardware and software familiarization.