+ Gather Requirements+ Write User Stories+ Build Process Flows+ E2E Process Development & Solutioning+ Perform Client Demos+ Deck Creation/Maintenance+ Client Meetings+ Train the Trainer Sessions+ Design, Build, SIT, UAT, Go-Live, Hypercare

+ Leading client sessions, gathering /prioritizing requirements (user stories) & creating solution documentation.+ Configured data integration and automations including alerts & process builder to solution for business needs.+ Translate complex business requirements into scalable technical solutions.+ Lead weekly sprint review meetings to review enhancements and prioritize sprint backlog.+ End user training documentation and workshops to ensure understanding and user adoption of customizations.+ Automations including email templates, alerts, process builders & flows in order to properly solution for business needs.+ Salesforce Security - ongoing maintenance and structuring of roles/profiles/permission sets/sharing settings.+ User Interface Customizations - lightning layouts and page layouts to facilitate user management.+ Collaborating with team members to become a high quality Salesforce Administrator.+ Learning/Understanding/Exploring best practices around Salesforce and the Ecosystem.

+ Coordinates departmental projects and renovations and organizes the use of shared facilities.+ Streamlines operating procedures for the LIFE Fitness Program.+ Analyzes and reconciles a LIFE Program budget and cash flow of $100,000.+ Interviews, hires, trains, and evaluates 10-15 student employees and course instructors.+ Maintains a membership database of 200+ active members.+ Oversees, posts, and updates department website and social media platforms.

+ Interviewed, hired, trained, and evaluated 50 Facilities and Operations student employees.+ Planned and executed day-to-day building operations, staffing, and risk-management.+ Provided customer service, feedback, and conflict-crisis management in a client facing role.+ Inventoried, ordered, and maintained stock of retail merchandise and restroom products, and chemicals.+ Reviewed and critiqued operational manuals, budgets, and reports for departmental positions.+ Served as the point person of Facilities and Operations upon Assistant Director resignation.+ Collaborated and communicated between departmental professional staff and student employees.+ Provided leadership during event setup, organization, and dis-assembly.+ Supported Facility Foreman with maintenance and upkeep of a 105,000 square-foot facility.+ Volunteered and serve on Student Board of Governors for Campus Recreation.+ Established and advanced consolidation of three entry level positions into an Operations Crew.+ Lead and facilitated Operations Crew monthly meetings.+ Trained and audited CPR/AED/First Aid skills for all Campus Rec employees.

+ Assisted professional staff with the operations of Chester E. Peters Recreation Complex.+ Maintained accurate records and information for the Year-End reports.+ Supervised student staff cleaning procedures and provided adjustment to task sheets.+ Suggested changes/additions of current policies to Assistant Director of Facilities.+ Monitored signs and postings to ensure relevance and approval from the Recreational Services.+ Directly supervised 25 weight room attendants in policy enforcement, shift responsibilities, and risk management. + Assessed inventory levels of towels, cleaners, and replacement equipment for restocking.+ Constructed break schedules and assisted professional staff with semester scheduling.+ Coordinated all staff meetings for building supervisors, assistant building supervisors, and weight room attendants.+ Created cleaning task sheets and procedure lists in correlation with a $23 million expansion project.+ Planned student development activities to promote staff bonding and increased morale.+ Interviewed, selected, trained, and evaluated new employees.