Todd Hausman Email & Phone Number

California, United States

Sunnyvale, California, United States

- Lead for Frontline Worker Strategy for Google Workspace- Lead for machine learning applications across Google Workspace

Mountain View, Ca

Mountain View, Ca

Lead a team of 5 researchers and 4 designers that: - Worked to understand the methods and techniques people employ to get help and support for Google products. - Built a powerful content management system to support the 30+ products at Google who have detailed Help systems - Built an internal tool for managing support emails, chats, phone calls, and video hangouts - Understanding the role of "thank you" notes and complaints in the feedback ecosystem at Google. - Teaching courses on persuasive presentation techniques and applying positive psychology to the design process.

Mountain View, Ca

Lead a small design team focused on: - Making the advertising experience for small business owners more attainable, search for AdWords Express on Google. - Creating a social ad platform inside of the Google Display Network, search AdAge for promoted posts. - Pulling ads & gray mail out of Gmail and into the Promotions Tab.

At LinkedIn I was responsible for building compassion and understanding for the broad spectrum of Linkedin members from job seekers & recruiters to networking sales professionals. I also started programs to measure net promoter, customer satisfaction and happiness.

At Yahoo! I helped bring Yahoo! Messenger 7.0 and 8.0 to life. I spent a lot of time in the usability lab for those two releases. After Messenger, I worked on a global communications ethnography exploring culture differences between the tools people used to talk to each other online. Later I moved into a market research role and got to help explore the messaging and go to market strategy for Yahoo! Mail. One of the last projects at Yahoo! was to build a strategic plan for launching Yahoo! in key emerging markets.

In my four month internship, I evaluated the installment process for the DB2 Business Intelligence platform. Conducted usability studies of the installation flow with data miners & data scientists. Created personas of data miners based on job descriptions found on Monster and Career Builder. Built a data slicing tool for survey data that allowed the team to see insights by role and industry.

For two years I got to work on wonderfully difficult problems for the citizens of Butler County. I helped to build the GPS (Mapping) system, court records search of scanned documents, a property tax payment system and a electronic water bill.

iWidgets sought to bring online small web-based applications that were contextually aware of each other. In other words, your to do list was connected to your address book and your address book was integrated with your email. Likewise, you could access all of them from the web or your mobile phone. It was a novel concept for the time. I both managed and was a member of the user experience team and guided the direction of our marketing and communication materials. We didn't have hard lines between web developers and designers, back then you did it all and loved it.

In short, I guided our design team to build innovative brochure-ware...and by innovative I mean we used DHTML to make that stuff look GOOD. I'm not afraid to admit that I did my fair share of about us pages and contact us pages.

In 1997, web designer meant HTML (especially tables, lots and lots of tables), ColdFusion, ASP, SQL Server, SQL, Photoshop, GIFs and SimpleText. My PowerMac may have crashed eight times a day, but I still created over 35 newspaper and advertiser websites. You can use the Internet Archive to find them.

Masters Of Science, Human Factors Engineering

Bachelor Of Arts, Psychology