Thaxton Rowe Jr. Email & Phone Number

Los Angeles, Ca, Us

Led a team of 25 High Value Support agents, driving analytics and initiatives, on call control techniques, and customer advocacy to achieve customer service goals. Drive operational improvements to ensure my team can achieve the high performing goals established for a team focused on handling enterprise, pre-sales and managed account contacts. Assisted in defining Stamps.com's mission for growing business by building and developing employees into a highly responsive team while participating in QA calibration sessions to help craft appropriate training and career development plans to improve agent delivery methods. Identified, documented, and tracked known issues to present information to our enterprise and sales teams to improve customer experience.Supervised timekeeping, reporting, and adherence while driving results in customer satisfaction and time management.

El Segundo, California, United States

Led a team of 20 Tier 2 Technical Support agents, driving analytics and initiatives, on call control techniques, and customer advocacy to achieve customer service goals. Assisted in defining Stamps.com's mission for growing business by building and developing employees into a highly responsive team while participating in QA calibration sessions to help craft appropriate training and career development plans to improve agent delivery methods. Identified, documented, and tracked known issues to present information to our Product/Development teams to drive resolutions and improve customer experience. Supervised timekeeping, reporting, and adherence while driving results in customer satisfaction and time management.

Unify Financial Credit Union is one of the nation's leading credit unions, with more than $2.0 billion in assets and over 176,000 account holders across the country. We place a high level of importance on superior service as reflected in our day-to-day interactions—whether it's in a branch, on the phone, or through electronic services.

Los Angeles Metropolitan Area

Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.

Bachelor Of Business Administration - Bba, Computer/Information Technology Administration And Management

Education record

Education record