Jillian Thayer Pernack Email & Phone Number

Royal Oak, MI

Dearborn, MI

• Ford Commercial Truck Landing Page
• Was responsible for assembling the team for the commercial truck landing page redesign
• Provided timelines to all team members including: creative, UXA, digital strategy, account, technology and quality assurance in order to meet client deadlines
• Launched the final project on time with the agreed upon deliverables; providing valuable space for commercial truck content as well as a more pleasant user experience for the consumer
• Currently… Show more Ford Commercial Truck Landing Page
• Currently the main point of contact for any technical or content updates for the landing page ClickTale POC

Dearborn, MI

• Supporting annual scoping functions in order to make sure project plans are up to date for the coming year
• One of the primary points of contact for project support
• Forecasting lead, promoting internal communication between resources and supervisors in order to ensure proper hour allocation for the week
• Was responsible for the timely update of promo tiles on Ford.com and other vehicle homepages
• Researched effective lessons learned processes in order to update our PMO… Show more
• Researched effective lessons learned processes in order to update our PMO team’s current process

Dearborn, MI

• Conducted various market research in order to give insight and recommendations to clients
• Monitored Twitter and YouTube on a monthly basis for the Learning Care Group
• Used Radian6 monitoring software in order to track industry keywords and sentiment

Troy, Michigan

• Effectively communicated with clients in order to ascertain their wants and/or needs
• Assisted customers with apparel selection, provided recommendations and honest feedback
• Maintained knowledge of current promotions and store policies
• Maintained knowledge of current trends
• Completed client transactions (purchases, returns etc.)

East Lansing, MI

• Provided excellent customer service
• Was responsible for fulfilling patrons season ticket orders
• Updated patron accounts with accurate contact information
• Used MaxTix and Paciolan online ticket sale systems
• Assisted patrons via phone or in person, with any questions, comments or concerns regarding upcoming events and/or venues at Wharton and Breslin Center

• Various marketing research (traditional and digital)
• General office duties

• Food/Customer Service
• Created delicious works of dairy art

• Assisted x-ray technicians in the radiology department of Sparrow Hospital
• Assisted with portable x-rays in patient rooms, as well as in operating rooms
• Kept loved ones and family members company and learned valuable interpersonal skills

Bachelor Of Arts (Ba), Advertising

Activities and Societies: Retailing Student Association

Education record