Thayla Cunha Email & Phone Number

Rio De Janeiro, Rj, Br

Leverage extensive expertise in e-commerce business management across platforms such as Amazon, Mercado Livre, Shopify, Walmart, Shopee, Wayfair, and eBay to drive operational excellence and customer satisfaction.Spearheaded and optimized logistics operations, ensuring seamless order fulfillment, timely shipping, and efficient inventory management tailored to the needs of global e-commerce platforms.Managed demand forecasting, replenishment processes, and multi-channel shipment coordination to maintain high operational efficiency.Developed and implemented strategies to enhance supply chain performance, reducing lead times, optimizing transportation and warehousing processes, and aligning with business objectives.Collaborated with cross-functional teams—including procurement, operations, and customer service—to improve logistics performance and deliver exceptional customer satisfaction.Directed end-to-end customer experience, designing protocols for post-sales support, resolving inquiries, and ensuring consistently high customer satisfaction levels.Leveraged customer insights to drive continuous improvement initiatives, enhancing product quality, refining service processes, and fostering customer loyalty.Mentored and developed team members, building a collaborative and performance-driven work culture focused on achieving outstanding results in a competitive e-commerce environment.

Managed global e-commerce operations with a focus on the American market, overseeing client business management.Assisted in demand forecasting analysis, facilitating replenishment requests and ensuring optimal inventory levels.Created and managed shipments across various platforms, closely monitoring the shipment process from warehouse to product distribution.Analyzed sales performance, inventory levels, and financial data using KPIs to identify business opportunities and threats for clients.Provided post-sales support, gathering feedback from end customers to assess their perception of products and delivering professional, patient, and friendly customer service.Maintained a customer-centric approach, addressing inquiries and concerns promptly and effectively to foster customer satisfaction.Proactively identified areas for improvement in business processes and customer experiences, implementing strategies to enhance overall performance.Collaborated with cross-functional teams to streamline operations, optimize supply chain efficiency, and drive revenue growth.

Rio De Janeiro, Brasil

Designated to support the contract manager in both administrative and technical aspects, with a primary focus on direct monitoring, risk identification, and issue resolution.Conducted measurements and verified compliance with payment terms, ensuring accurate and timely payments.Developed and maintained spreadsheets, databases, and dashboards to collect and analyze various types of information.Utilized statistical comparisons to evaluate contract performance, identifying areas of productivity and inefficiency over time.Collaborated with cross-functional teams to devise strategies and provide insightful analysis to enhance contract efficiency and productivity.Demonstrated meticulous attention to detail and organizational skills in managing contract-related documentation and records.Proactively identify potential risks and issues, implement preventive measures, and propose solutions to mitigate them.Employed a data-driven approach to decision-making, leveraging comprehensive data analysis to inform strategic planning and optimize contract outcomes.

Rio De Janeiro, Brasil

-Developed a strong expertise as a Consignment Loan Specialist at the renowned ABC Company.-Managed and facilitated the entire consignment loan process for clients, ensuring high-quality and efficient service.-Conducted credit analysis and risk assessment to determine client eligibility and establish appropriate credit limits.-Maintained a high level of accuracy and organization in recording and filing documentation related to consignment loans, in compliance with regulatory requirements.-Collaborated with financial institutions and regulatory bodies to ensure adherence to established policies and guidelines.-Demonstrated excellent communication and negotiation skills in engaging with clients, providing personalized assistance and addressing inquiries and concerns.

Rio De Janeiro, Brasil

Development of operation analysis, observing and studying production processes, such as inventory, production and product customization.

Executive Mba, Gestão Com Ênfase Em Logística E Supply Chain Management

Bacharelado, Engenharia De Produção

Técnico, Logística