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Thaysa De Oliveira Email & Phone Number
Salesforce Product Manager
at
iFood
1 work email found
@usiminas.com
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Salesforce Product Manager
Location
São Paulo, São Paulo, Brazil
Company size
Who is Thaysa De Oliveira? Overview
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Quick answer
Thaysa De Oliveira is listed as Salesforce Product Manager at iFood, a company with 20 employees, based in São Paulo, São Paulo, Brazil. AeroLeads shows a work email signal at usiminas.com and a matched LinkedIn profile for Thaysa De Oliveira.
Thaysa De Oliveira previously worked as Salesforce Product Owner at Math and Customer Excellence Specialist at Kavak.Com. Thaysa De Oliveira holds Bacharelado, Chemical Engineering from Universidade Santa Cecília.
Company email context
Email format at iFood
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*@usiminas.com
68% confidence
AeroLeads found 1 current-domain work email signal for Thaysa De Oliveira. Compare company email patterns before reaching out.
Profile bio
About Thaysa De Oliveira
Working with technology proves me everyday that there is always something to be improved and things go fast. That's why I've gave up of being a Chemical Engineering and decided to focus on improving customer experience, working hard to offer the best services and products.Product | Product Operations | Operations | Customer Service | Customer Experience | Customer Success | CRM | Project
Listed skills include Microsoft Office, Microsoft Powerpoint, Microsoft Word, Microsoft Excel, and 11 others.
Current workplace
Thaysa De Oliveira's current company
Company context helps verify the profile and gives searchers a useful next step.
Ifood
Website
Employees
20
AeroLeads page
13 roles
Thaysa De Oliveira work experience
A career timeline built from the work history available for this profile.
Salesforce Product Manager
Current
Dec 2023 - Present
Salesforce Product Owner
- Salesforce Product Owner in projects of support and implementation, using agile methodology (Scrum and Kanban), being responsible for the backlog management and creating/refining user stories;- Responsible for implementing Financial Service Cloud at an investment company, offering more scalability of the tool and improving the productivity of the.
Aug 2022 - Oct 2023
Customer Excellence Specialist
- Acting as a Technical Account Manager of Customer Service and Customer Success, supporting teams with tools they use in their daily routine.- PMO of “Reclame Aqui” project - implementating HugMe and creating strategies in order to increase Kavak’s score, which was from “Good” to “Great”.- Acting as a Product Owner to implement JIRA Service Desk as a CRM.
Sep 2021 - Jul 2022
Cs Process And Projects Senior Associate
Responsible for LATAM (Brazil, Mexico, Colombia and Chile) CS projects, including implementations in these countries and launches of new products.
Jun 2021 - Sep 2021
Cs Process And Projects Associate
- CS focal point for all matters related to other areas (Fraud, Payments, Logistics, Product, Marketing), being responsible for all the processes and flows between them.- PIC of a global project to implement a new Return and Refund flow in Brazil (according to the law and working with Legal team), being more effectiveness for Shopee and improving Customer.
Oct 2020 - Jun 2021
Business Quality Associate
- Responsible for creating Shopee Quality team in Brazil;- Qualitative audition of support tickets, sending individual reports for Team Leaders in order to increase the quality of the service;- Responsible for ad-hoc analysis to identify issues (and implement improvements) whenever number of tickets increased;- Responsible for the communication through.
Aug 2020 - Oct 2020
Customer Service Specialist
- Responsible for customer's lifecycle after enrollment;- Structuring the Customer Journey with improvement proposals for optimizing the process and improve the customer experience;- Customer retention actions, as well as value negotiation and product upsell;- Indirect management of commercial time to ensure standardization of processes.
Dec 2019 - Apr 2020
People Management Analyst
- Interface with internal areas to structure new flows to ensure greater efficiency in People team processes; development of a project for the decentralization of Onboarding - decreasing monthly costs in more than 100 thousand reais -, with the structuring of processes and monitoring the operation;- Scripting and supporting the recording of internal.
May 2018 - Mar 2019
Business Process Analyst
- Mapping of the current process (as-is) and the expected (to-be) of Digital Commercial team;- Responsible for optimizing Customer Success team processes and controlling its KPIs in purpose to have a standard process and improve the efficient of Commercial team.- Acting as Product Owner, using agile methodology (Scrum), of projects related to Salesforce.
Feb 2018 - May 2018
Business Quality Analyst
- Responsible for CS and Support teams analyzing their metrics and identifying opportunities for improvement;- Preparation of a daily quantitative report for monitoring individual and team targets;- Qualitative audition of e-mails and calls, sending individual reports for each agent with feedbacks and suggestions for improvements.
Jul 2017 - Feb 2018
Production Engineer Intern
- Monitoring of the production process and support to Managers and Engineers with technical visits to the industrial plant;- Development of an improvement project to change an equipment with preparating a technical-economical feasibility study;- Development of an improvement project to analyze the influence of chemical additives in order to increase the.
Jan 2015 - Dec 2015
Research And Development Intern
- Support to researchers in new products and implementations with developing, in laboratory, chemical products through their formulas, testing their effectiveness and doing physicochemical analysis of them.
Jun 2013 - Mar 2014
2 education records
Thaysa De Oliveira education
Bacharelado, Chemical Engineering
Pós-Graduação, Engenharia De Segurança Do Trabalho
FAQ
Frequently asked questions about Thaysa De Oliveira
Quick answers generated from the profile data available on this page.
What company does Thaysa De Oliveira work for?
Thaysa De Oliveira works for iFood.
What is Thaysa De Oliveira's role at iFood?
Thaysa De Oliveira is listed as Salesforce Product Manager at iFood.
What is Thaysa De Oliveira's email address?
AeroLeads has found 1 work email signal at @usiminas.com for Thaysa De Oliveira at iFood.
Where is Thaysa De Oliveira based?
Thaysa De Oliveira is based in São Paulo, São Paulo, Brazil while working with iFood.
What companies has Thaysa De Oliveira worked for?
Thaysa De Oliveira has worked for Ifood, Math, Kavak.Com, Shopee, and Ef Education First.
How can I contact Thaysa De Oliveira?
You can use AeroLeads to view verified contact signals for Thaysa De Oliveira at iFood, including work email, phone, and LinkedIn data when available.
What schools did Thaysa De Oliveira attend?
Thaysa De Oliveira holds Bacharelado, Chemical Engineering from Universidade Santa Cecília.
What skills is Thaysa De Oliveira known for?
Thaysa De Oliveira is listed with skills including Microsoft Office, Microsoft Powerpoint, Microsoft Word, Microsoft Excel, Autocad, Microsoft Project, Sap, and Pesquisa.
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